“I had this installed last week by the geek squad. The top rack rolls back into the dishwasher when I pull it out to load and unload, is this normal? It’s hard to unload when I have to use one hand to keep the rack pulled out!”
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Hello Andreab22! We are terribly sorry to hear about your concern. We would recommend contacting KitchenAid® at 1(800)422-1230. We are available weekdays, between 8 am to 8 pm EST. They will be better able to assist you.
Sorry, there was a problem. Please try again later.No, this is not normal. My non-technical best-guess answer is that your washing machine is not leveled properly. Call out the Geek Squad to level it. Good luck.
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