“What is the problem when it says the head set is not connected or charged? We charged the head set for 2 hours and Bluetooth is on the phone that the app has been downloaded on. The cable in the head set is connected to the phone, it still does not work!”
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Thank you for your feedback. We are sorry to hear that you are having problems setting up the Star Wars: Jedi Challenges. Please check your phone's Bluetooth setting to make sure it is on.( tap settings, select Bluetooth , tap the switch to ensure it is on ( green). Also make sure the location feature on the phone is turned on too .(tap settings, select location , tap the switch to ensure it is on ( green). Please make sure that the headset is powered up and the cable connected .Please make sure that the compatible phone is out of the headset when setting the system up for the first time. Then, when prompted insert the phone into the tray and then into the headset. It is very important when setting up the system for the first time to use the "app" that is provided to guide you through the entire set up process. This insures that the whole system: headset, phone, tracking beacon and Lightsaber controller, will be synced correctly. If this does not work please contact our support team for a detailed troubleshooting guidance @ : support.lenovo.com/jedichallenges
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