A:AnswerWe purchased new machines without pedestals as our old ones were compatible and perfectly reusable. After watching the installation video, we thought the old ones could be reused by unscrewing. When delivery day arrived, we learned that the machines had been glued to the pedestals. We did not do or see the original install. We waited too long to pry it off. It wasn't turning out to be a quick, easy job. The delivery drivers could take it all or leave it all for us to pry apart. Lesson learned. Pry it apart in advance. Perhaps there is a chemical solution to loosen the bond?
A:AnswerI Measure is a stack of 52 1/2 inches high. Space in the laundry room/installation area may be a bit of an issue, as it is a large unit to maneuver and position.
A:AnswerI have no idea on your specific models, I know they changed the mounting attachments over the years. We had to buy new pedestals, for both our new washer (2018) & drier (2022) . Original models were vintage 2010
A:AnswerPlease reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
A:AnswerThere is no pedestal available for the DLE7400VE dryer. I believe this is because of the flexible LG EasyLoad door that opens two ways (down or to the side).
A:AnswerPlease reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
