Questions & Answers

Q: QuestionHow many gallons of water are used in the wash and rinse cycles.

Asked 2 years ago by Anonymous.

• A:Answer Thank you for raising your concern regarding LG Front Load LG WashTower™ (WKGX201HBA) model. The water consumption of LG washing machines can vary based on the specific wash cycle and model. For example, the water usage of a different LG washing machine ranged from just over 7.5 gallons for the Speed Wash cycle to just over 23 gallons for the Bright Whites cycle. a different source mentioned that the water usage of an LG washer dryer combination is 12-15 gallons, which is significantly lower than that of some other washers. If problem persist, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionHow do you reset the control panel on washer and dryer

Asked 2 years ago by Dad2424.

• A:Answer Thank you for your interest in the LG Wash Tower (WKGX201HBA) model. To reset the control panel on an LG washer, simply follow these steps: 1. Turn off the washer by pressing the power button. 2. Unplug it from the power supply. 3. Switch off the circuit breaker. 4. Hold the power button for 5 seconds, then hold the start button for another 5 seconds. 5. Turn on the circuit breaker. 6. Plug the unit back in and try starting the cycle again. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKGX201HBA.ABLEEUS. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionWhat is the top clearance needed for this unit?

Asked 3 years ago by Cheri.

• A:Answer If the height of the unit is 74 3/8", wouldnt the clearance need to be higher than 40"?

  Answered 3 years ago by Anonymous

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Q: QuestionWhat are gas dryer blower/venting specs? Using the formula, for every 45-degree elbow to add 2.5ft to the calculation, I come up with about 40 feet of 4" duct that we need to push air through. Thanks!

Asked 3 years ago by Chopstix.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer The answer given does not address my questions. Will this gas dryer push air through 40 feet of duct? The Samsung we are replacing is rated at nearly 55 feet. We have the WashTower scheduled for delivery and need to know the answer right away.

  Answered 3 years ago by Chopstix

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Q: QuestionDo you have specks on the venting location?

Asked 3 years ago by penny.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The gas version of this stackable has 2 options for venting. Rear venting and side venting. Because of the gas configuration only the left side has that option(looking at the LG head on from the front) because that’s where the gas line assembly is. On the electric dryer version there is no gas line assembly so you have 3 options-rear, left side and right side. All ducting is standard 4 inches. Lg has a kit for a small fortune…or you can piece together a generic ducting solution on parts anywhere from $5-$20. Venting codes are publicly posted. From what I can tell anything goes but you can actually vent your unit too short and violate that code.

  Answered 3 years ago by Chadwick

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Q: QuestionSide venting clarification. When looking at the Washtower from the front, does the side vent come out the right side or left side? I have been given conflicting answers. This is very important for my installation. Thanks

Asked 4 years ago by Dave.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The electric washtower can be vented from the left or right. Right side venting is not an option for the gas model. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: Questionelectrical outlets needed

Asked 4 years ago by Exceptional.

• A:Answer The laundry center units only require one grounded 240V outlet, single-phase circuit, fused at 30 amperes. The circuit must be fused on both sides of the line. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: Question1) Is the Dryer Steam feature on the Dryer supposed to leave you clothes damp? 2) Is the Dryer Repair Static supposed to leave your clothes more damp and water in the bin? 3) Is the Washer supposed to leave suds in the bottom of the door jam?

Asked 4 years ago by gr8r8r.

• A:Answer Please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionWe are planing to place it in the hallway closet. Doe's the electrical dryer need exhaust? And for the gas dryer can we extend the exhaust from the back of the dryer to the roof? Thanks

Asked 4 years ago by Sylgab.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Yes, both the electrical and gas dryers require venting. The gas dryer has to be vented outside. The total length of flexible metal duct must not exceed 8 ft. (2.4 m).Please see page 19 for assistance with venting the dryer. The manual can be downloaded from the support page at https://www.lg.com/us/support/manuals-documents?customerModelCode=WKGX201HWA&csSalesCode=WKGX201HWA.ABWEEUS&category=CT10000012&subcategory=. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionCan you choose the drying time, or is this on automatic "sensor" which we now have and I do not like.

Asked 4 years ago by Barbee.

• A:Answer This unit has sensory drying. It also has the option for Time Dry. You can to manually select the drying time, from 20 to 60 minutes, in 10-minute increments. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionIs there a recommended drip/drain pan for this model?

Asked 4 years ago by Anonymous.

• A:Answer If a drain pan must be used, take extra care to follow the instructions provided with the drain pan and make sure the leveling feet are adjusted for firm and even contact with the pan. Use of drain pans and failure to properly level the appliance may result in increased vibration and noise during operation. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionHow big of a load can this do? Can it wash a King size comforter?

Asked 5 years ago by Aly.

• A:Answer I'd say a typical king comforter would fit and would wash and dry well.

  Answered 5 years ago by dcwctf

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Q: QuestionWhat are the dryer wall vent, water lines and electric out diagram look likes?

Asked 5 years ago by Anonymous.

• A:Answer In the Installation Manual (see link on this website in the "Overview" section) there is a drawing of the back of the unit showing the location of the electrical, gas, dryer vent and water connections.

  Answered 5 years ago by CTFDCW

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Q: QuestionDoes the gas tower need 2 outlets I only have 1

Asked 2 years ago by Patti.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer Thank you for your interest in the LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Gas Dryer (WKGX201HGA) model. The LG WKGX201HGA Gas Tower needs two separate 120V, 60Hz, AC-only electrical outlets, one for the washer and one for the dryer. Don't plug both into the same circuit. If you don't have two outlets, use a power strip surge protector or outlet tower to add more outlets. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKGX201HGA.AGGEEUS. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionWhat is the time for a normal wash cycle?

Asked 3 years ago by Simba.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hello there. Thank you for reaching out. Different Cycles set have different wash cycles. LG Front Load Machines Specifically: Normal 58 minutes Delicates 34 minutes Bright Whites 75 minutes Towels 73 minutes Small Load 50 minutes *Check manufacturer's website for specific times for your individual machines load run times. `Jai.

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionWhat is the procedure to disassemble the unit for a propane conversion?

Asked 4 years ago by Celcius.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The disassembly instructions only show how to separate the dryer from the washer for shipping, not on how to get to the gas orifice inside the dryer for replacement.

  Answered 4 years ago by Celcius

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Q: QuestionIs there an air dry cycle (with no heat)? How do you set it on this dryer?

Asked 4 years ago by dryerquestion.

• A:Answer There is not a no heat (fluff) setting. Temperature settings range from: Low > Medium Low > Medium > Medium High > High and dryness level: Damp > Less > Normal > More > Very. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionI need the BTU of the gas dryer?

Asked 4 years ago by Anonymous.

• A:Answer The BTU Rating is 10,000 Feet for the gas model WKGX201HWA. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionHow many Btus does the dryer operate with versus the wkg 101 model.

Asked 4 years ago by Peter.

• A:Answer The BTU Rating is of this dryer is AGA-certified for elevations below 10,000 feet. The BTU Rating of dryer model WKG101HVA is 20,000 Feet. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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