My unlock feature will not work. If I press add an item, or I pause to try to add something to a load the washer door remains locked. I have called LG repeatedly, a specialist was supposed to call me back but didn't. null

Question

Ronny · Accepted Answer

If turn it off, it will unlock, and you can restart the wash cycle

LG Digital Customer Care · Answer

Please reach out to our technical support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane

Answered by LG Digital Customer Care 4 years ago

“My unlock feature will not work. If I press add an item, or I pause to try to add something to a load the washer door remains locked. I have called LG repeatedly, a specialist was supposed to call me back but didn't.”

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