Questions & Answers
- Model:
- WM4000HWA
- |
- SKU:
- 6419621
Q: QuestionI bought the LG 4000 washer and dryer set last week. I've noticed that my clothes are getting frayed and worn after being washed in the washer on delicate. Why is this happening? I don't want my clothes to keep getting ruined. What is the gentlest cycle?
Asked by Noa.
- A:Answer I just purchased this unit after having my old faithful LG front loader for 13 years. I love it! The SPECIFIC feature I was looking for which my old unit had but is now difficult to find on most any brand.. is the HAND WASH cycle. I was elated that it can be downloaded from the LG ThinQ app. The hand wash cycle does not do a full circular drum rotation during the wash segment.. only a small, left/right half rotation every few minutes to mimic a hand wash. It is VERY gentle but best for just an item or two. The app does default to the warm water setting, but you can alter that by pressing pause after the machine starts and selecting cold, or your preferred temp. (on the physical machine) and resuming the cycle.
Answered by Rosie
Q: QuestionWhich way does the door swing?
Asked by Pam.
- A:Answer The door opens right to left and the hinge is not reversible. ^Daphane
Answered by LG Digital Customer Care

Q: QuestionWill a king sized comforter fit in here, and get washed effectively?
Asked by Indydi.
- A:Answer yes
Answered by Lisa
Q: QuestionWHAT DOES LG CW AND HWA MEAN?
Asked by LOU.
- A:Answer HWA indicates that the unit has steam function (H), the color is white (W) and that the unit is compatible with a pedestal (A). CW represents the color is white. ^Daphane
Answered by LG Digital Customer Care

Q: QuestionIs there an on-board heating element for the water? If not what distinguishes Very Hot from Hot?
Asked by Lisa.
- A:Answer This washer has an internal water heater. ^Daphane
Answered by LG Digital Customer Care

Q: QuestionWhat is behind the small door in the bottom left front of the washer
Asked by Tom.
- A:Answer It's a door that has a filter that needs to be periodically cleaned.
Answered by JanInLasVegas
Q: QuestionWill this model fit/mount on top of an older LG Pedestal Drawer - Model WDP3W 27" x 28.4" x 13.6"
Asked by JBAM.
- A:Answer Yes, the current model is WDP4* is interchangeable. The LG - 27" Laundry Pedestal with Storage Drawer, Model # WDP4* replaced the WDP3* pedestal but they are both designed for compatibility with 27" LG Front Load Washers and Dryers. The only difference between them will be the mounting bracket installation. The WDP4* uses the t-clip installation method. ^Daphane
Answered by LG Digital Customer Care

Q: QuestionWhat is the manufacturer's warranty on a new machine installed by Best Buy?
Asked by Brenda72.
- A:Answer This unit carries a 1 year Manufacturer’s Limited Warranty on parts and labor with an extended coverage of 10 years on the motor and lifetime on the drum, parts only. Please see the link to access the Owner's Manual to review the warranty in its entirety. ^Daphane https://www.lg.com/us/support/product/lg-WM4000HWA.ABWEUUS
Answered by LG Digital Customer Care

Q: QuestionWhat is the exact height when they are stacked (including the stacking kit)?
Asked by Sebastian.
- A:Answer A washer and dyer stacked is approximately 77½ " when stacked. The addition of a pedestal would add 14-1/8". But you cannot stack a pedestal, washer and dryer. ^Daphane
Answered by LG Digital Customer Care

Q: QuestionAre the doors on this washer as well as the matching dryer reversible or are they fixed to open in a particular direction?
Asked by Nellie.
- A:Answer The washer door is not reversible. The matching electric/gas (DLEX4000W/DLGX4001W) dryers have reversible doors. ^Daphane
Answered by LG Digital Customer Care

Q: QuestionThere is a w/d hookup in the apt, is that able to install this w/d? Closet is 31 inches wide.
Asked by Chika.
- A:Answer Are you going to stack the units? It can work if stacked and the recommend clearance can be met for a height of 77-1/2". The washer alone requires a clearance of 27" plus to ensure sufficient clearance for water inlet hoses, drain hose and airflow, you should allow minimum clearances of at least 1 inch (2.5 cm) at the sides and 4 inches (10 cm) behind the washer.
Answered by LG Digital Customer Care

Q: Questioncan the cycle be paused to add items?
Asked by curious.
- A:Answer Yes, use the Add Item function to add garments or remove foreign objects like coins or keys after the cycle has started. Press the Start/Pause button to resume the cycle. The cycle continues automatically. ^Daphane
Answered by LG Digital Customer Care

Q: Questiondoes the door gasket leak, my last front loader smelled moldy
Asked by stefanie.
- A:Answer Not if you follow the proper maintenance like wiping the gasket out after a wash and leaving the door open also remember you only need 1 tablespoon of detergent for a normal load and 2 for full load do not use the cup that it comes with also don't use fabric softener it's made of refined animal fat and will coat the drum
Answered by mastjamer
Q: QuestionFor your washing machines. What is the difference between models that indicate HBA VS. HWA?
Asked by Anonymous.
- A:Answer Thank you for your interest in the LG Washer . The main difference between LG washing machine models with "HBA" and "HWA" designations is the color and some added features. HBA models come in black stainless steel, while HWA models are white. HBA models have an extra rinse cycle for sensitive skin or allergies, while HWA models have a steam sanitize cycle to get rid of bacteria and allergens. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WM4000HBA.ABLEUUS. ^Cris
Answered by LG Digital Customer Care

Q: QuestionThe depth of my closet is only 31 inches will I need more room then that to hook up this package.
Asked by Leo.
- A:Answer I just had this washer and matching dryer installed on Friday, January 5, 2024. In measuring the total depth of the washer from the wall behind it, it is approximately 33.5". The top of the washer is only 27" deep, but the additional depth is needed for the water connections (approximately 4") and the washer door, which sticks out about 1 inch from the front of the washer. If your closet is only 31 inches deep, I don't think this washer will fit.
Answered by Anonymous
Q: QuestionDo you have to keep the door open on these?
Asked by Smell.
- A:Answer Yes, after you finish using the washer, leave the door open overnight to allow air to circulate and dry the drum. This helps prevent odors. ^Daphane
Answered by LG Digital Customer Care

Q: QuestionAny complaints about this product regarding smell or odors and mold buildup at gaskets at door closing?
Asked by Ted.
- A:Answer We never had any issues with the LG front-loader we bought in 2007, which we've now replaced with this unit, probably because we always left the door open after finishing. (And something which I used to do even when I had top loaders, because it just made sense to me to let the moisture evaporate.) We've only had this one a few weeks now, but I'm not expecting any problems. Because some people did seem to have odor issues with earlier front-loader models, there are certainly more extensive instructions for ensuring it doesn't happen.
Answered by Allen
Q: QuestionHow does this differ from the 3900 model? (LG WM3900HWA)
Asked by Susan.
- A:Answer I asked LG the same thing and they said, "1. The WM4000HWA has 12 available wash programs while the WM3900HWA has 14. 2. The WM4000HWA has 13 wash options while the WM3900HWA has 12. 3. The WM4000HWA has a Tempered Glass Door Cover while the WM3900HWA has Dark Blue Tinted Round Door Cover" Another thing that is different is the trim is a subtle rose gold color on the 4000 rather than the silver on the 3900
Answered by Anonymous
Q: QuestionDoes this model have a drum light? I don't think it does which is a huge disappointment.
Asked by SpruceGoose.
- A:Answer I didn’t notice until I saw this question posed but sadly it does not have a light. However the door opens wide and it’s a very large drum so the room light is sufficient.
Answered by MichelleM
Q: QuestionHow much room space do you need to have behind this washer for installation? And same question for the matching dryer. Thank you!
Asked by AZMom.
- A:Answer To ensure sufficient clearance for water inlet hoses, drain hose and airflow, allow minimum clearances of at least 1 inch (2.5 cm) at the sides and 4 inches behind the washer. The dryer should have a 1" clearance at the sides and rear. ^Daphane
Answered by LG Digital Customer Care

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