Questions & Answers
- Model:
- WM4000HWA
- |
- SKU:
- 6419621
Q: QuestionDo they have to be stacked?
Asked by Mike.
- A:Answer No, they do not have to be stacked. They can be used side by side. ^Daphane
Answered by LG Digital Customer Care

Q: QuestionWhat is the height for the washer and dryer with pedestals (Is it 39+14 1/8 = 53 1/8) ? My cabinets above the washer and dryer hookup are about 53 1/8 to 53 1/2.
Asked by Leander.
- A:Answer I just measured my unit that includes a WDP4W pedestal and a WM4000HWA washer. The top is 52.5 inches from the floor. This might vary slightly depending on how the leveling feet are adjusted.
Answered by PeterjH
Q: QuestionWill Best Buy take old dryer and bring upstairs.?
Asked by Scott.
- A:Answer Typically, yes for a fee. Please contact Best Buy customer service at (888) 237-8289 for information on their haul away policy. ^Daphane
Answered by LG Digital Customer Care

Q: QuestionIs the LG WM3600HWA Washer: compatible to stack with existing LG DLE2516W Dryer on top?
Asked by Mark.
- A:Answer Yes, this washer model WM4000HWAis can be stacked with dryer DLE2516W. ^Daphane
Answered by LG Digital Customer Care

Q: QuestionDoes this machine have the "door propping" feature that helped the previous model dry the gasket and interior to help prevent mold growth?
Asked by djohnson53.
- A:Answer Yes it does
Answered by PamelaS
Q: QuestionWhat is the distance from the bottom of this washer to the bottom of the door opening? What is the distance from the bottom of this washer to the center of the door opening?
Asked by Tom.
- A:Answer Approximately 10 5/8” bottom and 22” to center - door Approximately 14 3/4” bottom and 22” to center - door opening
Answered by Push
Q: QuestionHi I own the LG 2240cw washing machine. Can the LG 4400 be it's replacement when stacked?
Asked by Mona.
- A:Answer What is the full model number for the 2240CW and LG 4400 in question? We cannot find a 2240CW model or LG 4400 model, and we will need the full model numbers to answer your inquiry accurately. Are you asking about the LG WM2250CW 27" Front-Load Washer with 3.5 cu. Ft. Capacity, 7 Wash Cycles, 9 Options, Load Size Sensing, ColdWash™ Technology, and Dual LED Display, and the ENERGY STAR® Most Efficient/Energy Star® Certified LG 4.5 cu. ft. Ultra Large Capacity Front Load Washer - White, Model # WM4000HWA? Please check the model numbers for the washers in question...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionWhat is the right detergent
Asked by Anonymous.
- A:Answer I have been using block soap shaved/grated down which makes two gallons for about $2. I use 1 cup per wash. All come out clean but then I do not get dirty anyway, so it depends where you live say in a city with lots of cars or rural and job type. I found the recipe on YouTube for How to make your own detergent. Supermarket detergents are too expensive for me.
Answered by AnnS
Q: QuestionThe sales rep told me this should fit within a 28.25 by 28.25 tray even though the depth is 30 inches. He said the top comes out more than the bottom and so should fit in the water guard tray. Can someone please confirm?
Asked by VJ.
- A:Answer Hello there. We understand your inquiry regarding the tray compatibility for Model # WM4000HWA. Based on official specifications, this unit has a depth of 30 1/4 inches, which exceeds the 28.25-inch depth of your tray. To maintain proper balance and stability during operation, the washer feet must be fully supported by a flat surface that accommodates the unit's full depth. https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-black-steel/J7G564PZ34 If you have any further questions about the installation requirements or dimensions, please contact us on [email protected], and our team will be more than happy to assist you and handle your request directly. —Renzo
Answered by LG Digital Customer Care
Q: QuestionDoes this washer have the option for a small or medium load?
Asked by Guest.
- A:Answer The ENERGY STAR® Most Efficient/ENERGY STAR® Certified LG 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White, Model # WM4000HWA, does not have an option for a small or medium load. It does not have a manual setting. Instead, it will accommodate small or medium loads, using the automatic LoadSense System to detect load size and adjust water levels accordingly, rather than requiring a manual setting. For smaller, lightly soiled items, specific high-efficiency cycles (such as "Speed Wash" or "Small Load") are designed for optimal performance...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionDoes delivery + installation include configuring the dryer for side venting?
Asked by JimInNH.
- A:Answer Best Buy, specifically Geek Squad, can install the dryer side vent kit, Part # 383EEL9001B, for the Energy Star® Certified LG 7.4 cu. ft. Ultra Large Capacity Smart Wi-Fi Enabled Front Load Electric Dryer with TurboSteam™ and Built-In Intelligence, Model # DLEX4000B, to change the duct exit point, provided you purchase the necessary kit separately. Changing a dryer's vent location (e.g., from rear to side venting) is generally not included in a standard Best Buy dryer installation. This modification usually requires a separate "Add-On Dryer Side Vent Install" service...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionConstantly having problems with main digital motherboard and gasket leaking floods garage
Asked by Help.
- A:Answer Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the motherboard and gasket issues with your WM4000HBA. Your feedback is important, and we'd like to assist you further. https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-black-steel/J7G564PZ34 Please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionCan you set the wash time other than the programed time
Asked by Tess.
- A:Answer Hello there, Tess. Thank you for reaching out to us. We understand your inquiry regarding the wash time settings on the WM4000HWA. This model utilizes Load Sensing and AI DD® technology to automatically calculate the optimal wash duration based on the weight and fabric type, so you cannot manually input a specific time duration. However, you can adjust the cycle time indirectly by changing the Soil Level (higher soil levels increase time), modifying the Spin Speed, or selecting the Speed Wash cycle for a quicker operation. https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-white/J7G564PZ86 If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionWill this model replace my LG washer WM2650HRA with a height of 38 11/16” ?
Asked by Anonymous.
- A:Answer The W x H x D dimensions for your ENERGY STAR Most Efficient 2012 LG 27-inch 3.6 cu. ft. Front Load Washer with 9 Wash Cycles, TrueBalance Anti-Vibration System in Wild Cherry Red, Model # WM2650HRA, are 27" x 38 11/16" x 29 3/4". The W x H x D dimensions for the ENERGY STAR® Most Efficient/ENERGY STAR® Certified LG 4.5 cu. Ft. Ultra Large Capacity Front Load Washer - Black Steel, Model # WM4000HBA, are 27" x 39" x 30 1/4". Like any of our current LG Front Load Washers with a width of 27", it replaces the WM2650HRA. The only measurement that is the same for both washers is the width, but the heights and depths are almost the same, and the washers have different colors (Wild Cherry Red, v Black Steel (B))...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionCompatible dryer for this washer
Asked by Anonymous.
- A:Answer Are you interested in a Gas or an Electric dryer? The Energy Star® Certified LG 7.4 cu. Ft. Large Capacity Front Load Electric Dryer - White, Model # DLEX4000W, and the Energy Star® Certified LG 7.4 cu. Ft. Large Capacity Front Load Gas Dryer - White, Model # DLGX4001W, are the matching dryers for the Energy Star® Most Efficient/ Energy Star® Certified LG 4.5 cu. Ft. Ultra Large Capacity Front Load Washer - White, Model # WM4000HWA...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionWhat is the average life span of this washer AND is it WI-FI connectable?
Asked by Bestbuygreatdeal.
- A:Answer The average lifespan for this ENERGY STAR® Most Efficient / ENERGY STAR® Certified LG 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel, Model # WM4000HBA, and LG Front Load Washers is typically between 10 to 15 years. Most sources indicate that they last around 10-13 years on average, which is slightly longer than many other brands. Proper maintenance and usage can help extend their lifespan. The washer is a Wi-Fi-enabled washer...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionDoes it have a sanitize cycle
Asked by Patches.
- A:Answer Hi there, Patches. Thank you for sharing your inquiry with us. We understand your question regarding the cycles on the LG WM4000HWA washer. We can confirm that this model does feature a Sanitary Cycle. This cycle is specifically designed to use high heat to help sanitize your laundry. LG Washer – Front Load Washing Machine Cycles and Options - https://www.lg.com/us/support/help-library/lg-washer-front-load-washing-machine-cycles-and-options--1337797444134 If you have any further questions about its features or need assistance with selecting the correct cycle, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionIs this washer and dryer set compatible with WDP4V pedestals?
Asked by Anonymous.
- A:Answer The ENERGY STAR® Most Efficient / ENERGY STAR Certified LG Laundry Pedestal – Graphite Steel, Model # WDP4V is designed for compatibility with LG Front Load Washers and their matching Electric/Gas Dryers that have a width of 27". The LG 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel, Model # WM4000HBA, and its matching Electric Dryer, Model # DLEX4000B, and Gas Dryer, Model # DLGX4001B, all have a width of 27" so they are compatible with the laundry pedestal. They are also compatible with the 27" LG Laundry Pedestal, Model # WDP6B. Please note that the washer and its matching dryers have a Black Steel finish, indicated by the 'B' in their model numbers while the 'V' in the model number of the pedestal you are inquiring about is for a Graphite Steel finish...^Ivan.
Answered by LG Digital Customer Care
Q: Questionhow do I clean the filter behind the panel door
Asked by Rock.
- A:Answer Hi there, Rock. Thank you for sharing your inquiry with us. We understand your question about cleaning the drain pump filter on your LG Front Load Washer, Model WM4000HWA. Regular cleaning helps maintain the performance of your unit. Here are the basic steps for cleaning the drain pump filter: Ensure the washer is off and grab a shallow pan and a towel. Open the access panel door, which is located on the lower front corner of the unit. Carefully pull out the small residual drain hose, place the hose into your pan, and remove its plug to drain the remaining water. Once drained, put the plug back in the hose and reinsert it. Remove the main pump filter by turning the large cap counter-clockwise. Clean any debris or lost items from the filter and its housing. Reinstall the clean filter by turning it clockwise until it is securely locked, and close the access panel. LG Washer – How to Clean the Drain Pump Filter - https://www.lg.com/us/support/help-library/lg-washer-how-to-clean-the-drain-pump-filter--20150206838321 For detailed instructions or if you have any trouble accessing the filter, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionWhat is the best detergent to use?
Asked by DonS.
- A:Answer The ENERGY STAR® Most Efficient/ ENERGY STAR® Certified LG is specially designed for use with High-Efficiency (HE) detergents only. We do not recommend one specific brand or manufacturer over another so you will have to use your own experience. Most major detergent manufacturers do not exclusively produce HE detergents. Instead, they offer a variety of formulations, including HE detergents, to meet consumer needs...^Ivan.
Answered by LG Digital Customer Care



























































