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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
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  • QuestionDoes washer and dryer come with power cord?

    Asked by BDP.

    • Answer As with all washing machines, regardless of brand or manufacturer, the Energy Star® Certified LG 4.5 cu. Ft. Ultra Large Capacity Front Load Washer - White, Model # WM4000HWA, comes with an attached power cord, as does its matching gas dryer. Its matching electric dryer does not come with a supplied power cord. Power cords are NOT supplied with electric dryers, and must be purchased separately...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionDoes this washer have a cold water wash feature?

    Asked by XXX.

    • Answer The ENERGY STAR® Most Efficient / Energy Star® Certified LG 4.5 cu. Ft. Ultra Large Capacity Front Load Washer - White, Model # WM4000HWA, has a Cold Water temperature setting for the wash cycles and a ColdWash option. LG's ColdWash option in front-load washers is an energy-saving technology that uses cold water combined with enhanced,, intense tumbling motions (6Motion™) to penetrate fabrics deeply. It provides cleaning performance comparable to warm water cycles while saving energy, often extending cycle times by 5-10 minutes to compensate for the lower temperature...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionDoes it have a drum light?

    Asked by Anonymous.

    • Answer No

      Answered by EricS

  • QuestionHi I own the LG 2240cw washing machine. Can the LG 4400 be it's replacement when stacked?

    Asked by Mona.

    • Answer Yes

      Answered by EricS

  • QuestionWhat is the right detergent

    Asked by Anonymous.

    • Answer I have been using block soap shaved/grated down which makes two gallons for about $2. I use 1 cup per wash. All come out clean but then I do not get dirty anyway, so it depends where you live say in a city with lots of cars or rural and job type. I found the recipe on YouTube for How to make your own detergent. Supermarket detergents are too expensive for me.

      Answered by AnnS

  • QuestionThe sales rep told me this should fit within a 28.25 by 28.25 tray even though the depth is 30 inches. He said the top comes out more than the bottom and so should fit in the water guard tray. Can someone please confirm?

    Asked by VJ.

    • Answer Hello there. We understand your inquiry regarding the tray compatibility for Model # WM4000HWA. Based on official specifications, this unit has a depth of 30 1/4 inches, which exceeds the 28.25-inch depth of your tray. To maintain proper balance and stability during operation, the washer feet must be fully supported by a flat surface that accommodates the unit's full depth. https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-black-steel/J7G564PZ34 If you have any further questions about the installation requirements or dimensions, please contact us on [email protected], and our team will be more than happy to assist you and handle your request directly. —Renzo

      Answered by LG Digital Customer Care

  • QuestionDoes this washer have the option for a small or medium load?

    Asked by Guest.

    • Answer MMM, NOT REALLY, IT HAS THE OPTION AS TOWELS, BEDDING, RUGS, HEAVY CLOTHES...

      Answered by YULY

  • QuestionDoes delivery + installation include configuring the dryer for side venting?

    Asked by JimInNH.

    • Answer Best Buy, specifically Geek Squad, can install the dryer side vent kit, Part # 383EEL9001B, for the Energy Star® Certified LG 7.4 cu. ft. Ultra Large Capacity Smart Wi-Fi Enabled Front Load Electric Dryer with TurboSteam™ and Built-In Intelligence, Model # DLEX4000B, to change the duct exit point, provided you purchase the necessary kit separately. Changing a dryer's vent location (e.g., from rear to side venting) is generally not included in a standard Best Buy dryer installation. This modification usually requires a separate "Add-On Dryer Side Vent Install" service...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionConstantly having problems with main digital motherboard and gasket leaking floods garage

    Asked by Help.

    • Answer Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the motherboard and gasket issues with your WM4000HBA. Your feedback is important, and we'd like to assist you further. https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-black-steel/J7G564PZ34 Please contact us on [email protected], and our team will be more than happy to assist you. —Renzo

      Answered by LG Digital Customer Care

  • QuestionCan you set the wash time other than the programed time

    Asked by Tess.

    • Answer Hello there, Tess. Thank you for reaching out to us. We understand your inquiry regarding the wash time settings on the WM4000HWA. This model utilizes Load Sensing and AI DD® technology to automatically calculate the optimal wash duration based on the weight and fabric type, so you cannot manually input a specific time duration. However, you can adjust the cycle time indirectly by changing the Soil Level (higher soil levels increase time), modifying the Spin Speed, or selecting the Speed Wash cycle for a quicker operation. https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-white/J7G564PZ86 If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo

      Answered by LG Digital Customer Care

  • QuestionWill this model replace my LG washer WM2650HRA with a height of 38 11/16” ?

    Asked by Anonymous.

    • Answer The W x H x D dimensions for your ENERGY STAR Most Efficient 2012 LG 27-inch 3.6 cu. ft. Front Load Washer with 9 Wash Cycles, TrueBalance Anti-Vibration System in Wild Cherry Red, Model # WM2650HRA, are 27" x 38 11/16" x 29 3/4". The W x H x D dimensions for the ENERGY STAR® Most Efficient/ENERGY STAR® Certified LG 4.5 cu. Ft. Ultra Large Capacity Front Load Washer - Black Steel, Model # WM4000HBA, are 27" x 39" x 30 1/4". Like any of our current LG Front Load Washers with a width of 27", it replaces the WM2650HRA. The only measurement that is the same for both washers is the width, but the heights and depths are almost the same, and the washers have different colors (Wild Cherry Red, v Black Steel (B))...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionCompatible dryer for this washer

    Asked by Anonymous.

    • Answer Are you interested in a Gas or an Electric dryer? The Energy Star® Certified LG 7.4 cu. Ft. Large Capacity Front Load Electric Dryer - White, Model # DLEX4000W, and the Energy Star® Certified LG 7.4 cu. Ft. Large Capacity Front Load Gas Dryer - White, Model # DLGX4001W, are the matching dryers for the Energy Star® Most Efficient/ Energy Star® Certified LG 4.5 cu. Ft. Ultra Large Capacity Front Load Washer - White, Model # WM4000HWA...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionWhat is the average life span of this washer AND is it WI-FI connectable?

    Asked by Bestbuygreatdeal.

    • Answer The average lifespan for this ENERGY STAR® Most Efficient / ENERGY STAR® Certified LG 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel, Model # WM4000HBA, and LG Front Load Washers is typically between 10 to 15 years. Most sources indicate that they last around 10-13 years on average, which is slightly longer than many other brands. Proper maintenance and usage can help extend their lifespan. The washer is a Wi-Fi-enabled washer...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionDoes it have a sanitize cycle

    Asked by Patches.

    • Answer Yes

      Answered by EricS

  • QuestionIs this washer and dryer set compatible with WDP4V pedestals?

    Asked by Anonymous.

    • Answer The ENERGY STAR® Most Efficient / ENERGY STAR Certified LG Laundry Pedestal – Graphite Steel, Model # WDP4V is designed for compatibility with LG Front Load Washers and their matching Electric/Gas Dryers that have a width of 27". The LG 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel, Model # WM4000HBA, and its matching Electric Dryer, Model # DLEX4000B, and Gas Dryer, Model # DLGX4001B, all have a width of 27" so they are compatible with the laundry pedestal. They are also compatible with the 27" LG Laundry Pedestal, Model # WDP6B. Please note that the washer and its matching dryers have a Black Steel finish, indicated by the 'B' in their model numbers while the 'V' in the model number of the pedestal you are inquiring about is for a Graphite Steel finish...^Ivan.

      Answered by LG Digital Customer Care

  • Questionhow do I clean the filter behind the panel door

    Asked by Rock.

    • Answer Hi there, Rock. Thank you for sharing your inquiry with us. We understand your question about cleaning the drain pump filter on your LG Front Load Washer, Model WM4000HWA. Regular cleaning helps maintain the performance of your unit. Here are the basic steps for cleaning the drain pump filter: Ensure the washer is off and grab a shallow pan and a towel. Open the access panel door, which is located on the lower front corner of the unit. Carefully pull out the small residual drain hose, place the hose into your pan, and remove its plug to drain the remaining water. Once drained, put the plug back in the hose and reinsert it. Remove the main pump filter by turning the large cap counter-clockwise. Clean any debris or lost items from the filter and its housing. Reinstall the clean filter by turning it clockwise until it is securely locked, and close the access panel. LG Washer – How to Clean the Drain Pump Filter - https://www.lg.com/us/support/help-library/lg-washer-how-to-clean-the-drain-pump-filter--20150206838321 For detailed instructions or if you have any trouble accessing the filter, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo

      Answered by LG Digital Customer Care

  • QuestionWhat is the best detergent to use?

    Asked by DonS.

    • Answer The ENERGY STAR® Most Efficient/ ENERGY STAR® Certified LG is specially designed for use with High-Efficiency (HE) detergents only. We do not recommend one specific brand or manufacturer over another so you will have to use your own experience. Most major detergent manufacturers do not exclusively produce HE detergents. Instead, they offer a variety of formulations, including HE detergents, to meet consumer needs...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionCan you stack this washer on a 27 Inch LG SideKick™ Pedestal Washer and also stack the dryer on TOP of that? The laundry room is pretty small, so I'm trying to go vertical. If possible, how high would the dryer be?

    Asked by SoMuchLasagna.

    • Answer Only if you don't have cabinets above your washer and dryer

      Answered by GLOGAN

  • QuestionWill the washer do a complete cycle in cold wash? And how do I set it to do that?

    Asked by Kathy5485.

    • Answer Each cycle on the ENERGY STAR® Most Efficient/ENERGY STAR® Certified LG 4.5 cu. Ft. Ultra Large Capacity Front Load Washer - Black Steel, Model # WM4000HBA, has default settings that are selected automatically. You cam also customize these settings using the cycle modifier buttons. You can repeatedly press the button for the desired modifier until the indicator light for the desired setting is lit. The LED next to the setting lights up when the setting is selected. To protect your garments, not every wash temperature, spin speed, soil level, or option is available with every cycle. A chime will sound twice and the LED will not light if the desired setting is not allowed for the selected cycle. You can press the Temp. button repeatedly to select the wash and rinse temperature combination for the selected cycle. All rinses for this washer use unheated cold water. Tap Cold, Cold, Warm, Hot or Extra Hot wash temperature settings are available for most wash cycles. You can also press the Cold Wash button to save energy by using cooler water. It will increase the wash and rinse times to maintain wash performance and this option is available for the Normal, Heavy Duty, Bedding, Delicates, Perm. Press, Towels, Speed Wash and Downloaded cycles...^Ivan

      Answered by LG Digital Customer Care

  • QuestionDoes the new washer include new hoses?

    Asked by MM.

    • Answer Yes

      Answered by Arthur