A:AnswerHello there. Thank you for sharing your inquiry with us. We understand you're looking for a gasket replacement for your LG washer, model #WM4200HBA.
We can certainly help you find the correct replacement part for your unit. For us to provide you with the most accurate information and a direct link, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to explore possible solutions and ensure you get the right part.
https://www.bestbuy.com/site/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-black-steel/6419620.p?skuId=6419620
We appreciate your patience. —Renzo
A:AnswerWashing machines do not run on gas. They only run on electricity, but you can change the electric dryer for the ENERGY STAR® Most Efficient/ENERGY STAR® Certified LG 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White, Model # WM4000HWA for the gas dryer version the ENERGY STAR® Certified LG 7.4 cu. Ft. Large Capacity Front Load Gas Dryer - White, Model # DLGX4001W.
However, please note that gas dryers still need electricity for the controls, but the method of heating the dryer uses gas instead of electricity as a fuel source for heating...^Ivan.
A:AnswerIf you receive a damaged product from Best Buy, you can initiate a return through the self-service options in your order history on BestBuy.com. Best Buy has a replacement policy in place to arrange for a replacement during your return and exchange time period. However, Best Buy only accepts returns for manufacturer defects. Most products sold by Best Buy can be returned or exchanged within 30 days from the date of your in-store purchase or 30 days from the date your online order is delivered.
If your purchase from Best Buy (excludes Marketplace Sellers) is returned to a Best Buy store, they can arrange for a replacement. They will cover all reasonable and customary ground shipping fees on qualified returns...^Ivan.
A:AnswerHi there, Larry. We understand your inquiry and thank you for reaching out about your LG WM4000HWA 4.5 cu ft High-Efficiency Front-Load Washer.
This model does not feature a dedicated “Soak” cycle; however, you can achieve a soak function by using the Pre-Wash option:
Troubleshooting Step
Select Pre-Wash – On the control panel, turn the Cycle Selector to your desired wash (e.g., Normal), then press the Pre-Wash button. “Pre-Wash” will appear on the display.
Adjust Soak Time – Press the Time or Soak Level buttons (depending on your control layout) to increase the pre-wash duration up to 30 minutes, allowing your garments to soak before the main wash.
Start the Cycle – Press Start/Pause. The washer will fill and agitate gently during the pre-wash phase, giving clothes time to soak.
If you’d prefer a manual soak, you can also:
Pause Mid-Cycle – After the unit fills, press Start/Pause to stop agitation and let the load sit. When ready, press Start/Pause again to resume the wash.
https://www.bestbuy.com/site/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-white/6419621.p?skuId=6419621
If you need further assistance or have any other questions, please send us a private message on social media @LGUSSupport. Our team will be happy to help you tailor your wash settings and ensure you get the best cleaning results. We appreciate your patience and look forward to helping you enjoy your new WM4000HWA washer. —Renzo
A:AnswerHello there, John. We understand your inquiry and thank you for reaching out about your LG WM4000HBA pairing with a gas dryer conversion to propane.
For gas dryers purchased through Best Buy, Geek Squad® offers a “Gas Dryer Install with Liquid Propane Conversion” service.
If you need the specific propane conversion kit price or want to verify compatibility, please check Best Buy’s conversion‐kit listing or contact Geek Squad® directly at 1-800-433-5778.
Once you’ve placed your order with the conversion service, the technician will bring or install the necessary kit during your delivery appointment.
https://www.bestbuy.com/site/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-black-steel/6419620.p?skuId=6419620
If you have any further questions or need personalized assistance, please send us a private message on social media @LGUSSupport and our team will be more than happy to help you finalize your installation details. We appreciate your patience and look forward to ensuring your washer and dryer setup meets all your needs. —Renzo
A:AnswerThey do hook up your washer and dryer and make sure that the y are both working well. I sold my old washer and dryer so they didn't have to take it out.
A:AnswerNo, it has to be vented. There are kits to vent dryers indoors, but usually I don't recommend it. It it's an electric dryer, it's much safer as there are no fumes from combustion. It really depends on where it is in your home and how much, if any fresh air is in the area? Best bet is to vent outside as recommended by the manufacturer.
A:AnswerHello.
Is the dryer that you need a manual for an electric or gas dryer?
On the Best Buy's product detail page, the following dryer models are listed as matching dryers for this ENERGY STAR® Most Efficient/ENERGY STAR® Certified LG 4.5 cu. Ft. Ultra Large Capacity Front Load Washer - Black Steel, Model # WM4000HBA:
DLEX4000B, DLGX4001B
DLEX6500B, DLGX6501B, DLHC5502B
DLE3400W, DLG3401W
DLEX5500V, DLGX5501V, DLHC5502V.
Which model do you need a manual for?
You can visit our site at https://www.lg.com/us/ and click on 'Support' at the top of nay product detail page on our site, then click on 'User Manuals & Documents' on the page that opens up. That will open up another page with 'Select a Category' where you can enter the model number for the dryer you need the manual for in the 'Select by Model number' field so you can download and printout a PDF copy of the manual...^Ivan.
A:AnswerThe ENERGY STAR® Most Efficient/ENERGY STAR® Certified LG 4.5 cu. Ft. Capacity Smart Front Load Energy Star Washer with TurboWash® 360° and AI DD® Built-In Intelligence, Model # WM5500HVA is only compatible with LG branded LG Front Load Electric/Gas Dryers with a 27" width.
It is not designed for compatibility with other brands of dryers...^Ivan.
A:AnswerHello there, thank you for reaching out with your question about stacking your LG WM4000HWA washer and your concern regarding the control accessibility for your wife. We understand your situation and want to ensure the setup works comfortably for you.
When stacking the WM4000HWA washer with the DLEX4000W or DLGX4001W dryer using the KSTK4 stacking kit, the height of the controls on the washer will be around 39 inches, which might be a bit of a stretch for someone who is 5’2”.
However, the Wi-Fi connectivity feature in both the washer and dryer does provide added convenience. With LG’s ThinQ® app, you can control and monitor both appliances from your smartphone or tablet, such as an iPad. This means your wife would be able to start, stop, or adjust settings on both the washer and dryer remotely without needing to reach the controls directly.
To enhance the accessibility even further, you might also want to consider adding the LG Sidekick™ Pedestal Washer (sold separately), which is compatible with the WM4000HWA. This pedestal elevates the washer, making it easier to reach the controls, and offers additional storage space for laundry supplies.
https://www.bestbuy.com/site/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-white/6419621.p?skuId=6419621
Please send us a private message on Social Media @LGUSSupport if you'd like assistance with setup or need more information. We’re here to help!
—Renzo
A:AnswerHello there, Las. Thank you for reaching out! We understand you're asking about the decibel ratings for the LG WM4000HBA Front Load Washer and its corresponding dryer models.
The LG WM4000HBA washer features LoDecibel™ Quiet Operation, which ensures a quieter operation during use, but the specific decibel rating isn't provided in the product specifications on the website.
As a potential troubleshooting step, you may also find these ratings on the product's EnergyGuide label or contact us directly for more details. We’re happy to assist!
https://www.lg.com/us/washers-dryers/lg-wm4000hba-front-load-washer#pdp_specs
Please send us a private message on Social Media @LGUSSupport, and our team will be happy to provide further assistance. We appreciate your patience!
—Renzo
A:AnswerHi there, Andrew. Thank you for reaching out. We understand that you’re wondering if the dryer can vent out of the bottom. The dryer model you referenced, the DLEX4000B (Electric) or DLGX4001B (Gas), is designed for rear venting as the primary configuration. Bottom venting is not a standard feature for this model, but it’s possible to modify venting directions with additional accessories, such as a venting kit.
To ensure proper installation and avoid any issues, we recommend reviewing the installation manual for detailed venting instructions, or contacting a professional installer for assistance.
https://www.lg.com/us/washers-dryers/lg-wm4000hba-front-load-washer#pdp_specs
If you have any more questions or would like further support, please send us a private message on Social Media @LGUSSupport. Our team will be happy to guide you through additional steps or help with any other concerns.
We appreciate your feedback and look forward to assisting you further!
—Renzo
A:AnswerHello there! Thank you for reaching out. We understand your situation with the LG WM4000HBA washer and the issue with the drain hose installation.
Since the washer was installed by Best Buy, and the installation was done incorrectly with an extension that is now leaking, we recommend contacting Best Buy directly for assistance. They can provide support and send a technician to properly address the installation issue.
https://www.bestbuy.com/site/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-black-steel/6419620.p?skuId=6419620
Please reach out to Best Buy for a resolution, and they will guide you through the next steps. If you need further help or have any other questions, feel free to contact us on Social Media @LGUSSupport, and we’ll be happy to assist!
We appreciate your patience.
—Renzo
