“My washer stopped and lid can’t be opened, it can’t be turned on as well. I already unplug and plug it but it is still not working.”
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Hi there, Charisse. Thank you for reaching out! We understand that your LG WT8400CB top-load washer has stopped and the lid won’t open, even after unplugging and plugging it back in. It sounds like the washer may have activated its safety lock, which is a feature designed to protect you and your home while the machine is in use. To resolve this issue, please follow these troubleshooting steps: Make sure the washer is powered off. Wait for about 1 to 2 minutes to allow the safety lock to release. Press and hold the "Start/Pause" button for 5 seconds to unlock the lid. If the lid still won’t open, try unplugging the washer again and waiting for about 5 minutes before plugging it back in. LG Washer - Recovering From a Locked Washer - https://www.lg.com/us/support/help-library/lg-washer-recovering-from-a-locked-washer--1374087376882 If the issue persists or the washer doesn't turn on, please send us a private message on Social Media @LGUSSupport. Our team will be happy to assist you further and explore additional solutions. We appreciate your patience as we work to resolve this for you! —Renzo
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