Questions & Answers

Q: QuestionHow are pictures stored on this phone? I heard that it does not have a picture gallery.

Asked 8 years ago by Anonymous.

• A:Answer Hi, Yes, this phone has no Gallery. However, it does have Photos app which is the built in Gallery app of the phone. You can still manage and sync your pictures to your Google account to save space. -Jess

  Answered 8 years ago by Motorola Customer Care

  
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Q: QuestionDo I need a sim card with the moto g 5 plus 64 gb for verison and where do I get one?

Asked 8 years ago by pesty.

• A:Answer yes, whatever wireless provider you will be going with is who you will get one from ie, I used cricket, best buy sells cricket (and other) sim card kits

  Answered 8 years ago by DBSIMPSONVerified Purchase

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Q: QuestionDoes this phone have a slot for an extra memory card?

Asked 8 years ago by Dan.

• A:Answer Hi Dan, This phone has a Micro SD card slot for your memory expansion. Check this link to see all of this phone's specifications: https://www.motorola.com/us/products/moto-g-plus -Jess

  Answered 8 years ago by Motorola Customer Care

  
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Q: QuestionThis Smartphone Motorola - Moto G Plus (5th Gen) 4G LTE with 64GB Memory Cell Phone (Unlocked) - Fine Gold It´s Dual Sim?

Asked 8 years ago by JM.

• A:Answer This phone model is the US version and can only use a single SIM.

  Answered 8 years ago by foss2k4Verified Purchase

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Q: QuestionI'm from Europe visiting US and would like to purchase this phone. Will this phone work on a network operated in 3G technology in the 900 MHz and 2100 MHz frequency bands and on 4G technology on the 2600 MHz TDD, 38 and 2100 MHz FDD band 1?

Asked 8 years ago by Bulgaru.

• A:Answer Hi Bulgaru, Thanks for your interest. Yes, this phone may work but can't guarantee that all carrier features will work as the device is a US variant and has different bands. We do not recommend customers buying a phone from a different country as the device's warranty is limited to where it was purchased. -Jess

  Answered 8 years ago by Motorola Customer Care

  
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Q: QuestionCan this phone be used with Verizon pre-pay?

Asked 8 years ago by DEG.

• A:Answer Yes - take it in to a Verizon store and they can set it up that way.

  Answered 8 years ago by GregAtlanta

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Q: QuestionIs this device compatible with TLC from Argentina?

Asked 8 years ago by Juli.

• A:Answer According to frequencycheck.com, it's fully functional with TLC in Argentina

  Answered 7 years ago by JAckVerified Purchase

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Q: QuestionI have been reading there have been a mot of problems after inserting sim card. Such as not reading the card etc. I had no problem getting tray open. Have the problems with this phone reading sim card been resolved?

Asked 8 years ago by CJLU.

• A:Answer I put in the nano SIM card from the phone this one is replacing, it went in no issues whatsoever, went to my carrier to setup data settings and restarted the phone and I was up and running in a few minutes. I transferred messages using a free google play app and 10gb of photos using a usb cable file transfer from my PC. In under an hour I was up and enjoying this camera's speed, camera, display, and looks.

  Answered 8 years ago by KiloVerified Purchase

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Q: QuestionWill this phone work in Thailand?

Asked 8 years ago by THAILAND.

• A:Answer This site is good to find out which phones work where.---https://willmyphonework.net/

  Answered 8 years ago by Johnny2checksVerified Purchase

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Q: QuestionI recently bought an unlocked LG G5. When I took it to be activated the Verizon rep said it wasn't in the system because it needed to be CDMA. Phone was returned and $35 lost due to restocking fee...Is this phone CDMA and will it work on Verizon?

Asked 8 years ago by Moe911.

• A:Answer The phone is CDMA compatible and GSM compatible I currently use Verizon and have this phone they should have no problem activating the phone

  Answered 8 years ago by KireiVerified Purchase

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Q: QuestionI'm on month to month with Verizon. How difficult is it to get Verizon to turn on this phone on? I have a galaxy s5, so I will need a nano SIM card. If I can't get this phone to work will Best Buy refund my money?

Asked 8 years ago by Hiddencharges.

• A:Answer I am on Verizon prepaid and also have a Galaxy s5. I called them to verify that they would put a nano sim in and activate. Yes, they will. Re: return of phone to Best Buy. You have 14 days. If you return with opened package, there is a $35 restocking fee. If you return unopened package within 14 days, no restocking fee.

  Answered 8 years ago by IamwhoIam

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Q: QuestionDoes it have NFC?

Asked 8 years ago by Carmina.

• A:Answer Just the overseas version, not the version sold in the U.S.

  Answered 8 years ago by Anonymous

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Q: QuestionDOES THIS PHONE WORK ON METRO PCS , CRICKET OR BOOST MOBILE TYPE COMPANIES?

Asked 8 years ago by REDD.

• A:Answer I am using it with Boost and it works very well. It was a hassle getting a sim card for it with Boost. They do not have sims for this phone. But you can go to a Sprint store and get a sim that they sell for Sprint/Boost/Virgin Mobile. That will work. NEXT: Even though they share a network: You will need Boost to do a sim "rescue" to move the sim from Sprints network to Boost.

  Answered 8 years ago by JaybVerified Purchase

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Q: QuestionI have a Sprint HTC One which has a SIM card. Can I take that SIM, put it in the Moto and expect it to work on Sprint like the HTC One? Thanks

Asked 8 years ago by RobB.

• A:Answer I believe that the Sprint HTC One has a micro SIM so NO, you need a nano SIM. (In desperate times, cutting of ones SIM is an option which is what I had to do.)

  Answered 8 years ago by DeedgeVerified Purchase

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Q: QuestionDo i need a converter to charge this cell in italy, or just an adapter

Asked 8 years ago by Doris668.

• A:Answer Just the wall adapter

  Answered 8 years ago by Andren89Verified Purchase

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Q: QuestionHi, I'm from Argentina, this cellphone is totally unlocked? free for any company, including in my country? Is New (with closed box), and has warranty from Motorola? last one, is 64 GB, 4GB RAM Sorry for the questions, just. double checking =)

Asked 8 years ago by NicolasB.

• A:Answer Yes. Brand new in box with 64gb hard drive and 4gb ram. I tested on both united states carries ATT and T Mobile and it works fine. You can get a list of bands that the phone supports to double check with the carrier you wanna use with on Argentina. Also includes warranty from Motorola.

  Answered 8 years ago by dherbolarioVerified Purchase

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Q: QuestionWifi calling on Verizon?

Asked 8 years ago by Jude25.

• A:Answer Yes, we don't have any problems calling and texting on Wi-Fi.

  Answered 8 years ago by TheoVerified Purchase

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Q: QuestionHi, which charger comes in the box?, turbo power or regular charger?. Thanks.

Asked 8 years ago by Guillermo.

• A:Answer It comes with turbo charging

  Answered 8 years ago by chavezVerified Purchase

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Q: Questionmy motorola has locked itself up how can i get it to switch on again

Asked 9 months ago by HDaddy.