A:AnswerYes! We will haul away the tv that no longer works and set up and install the new one that you purchased at Best Buy under your Totaltech membership. Please note that you should schedule the haul away at the time of the new tv purchase. Feel free to look at all the benefits from Totaltech here: www.bestbuy.com/totaltech . Enjoy your new tv!
A:AnswerEither way, if you look at it you’re winning you can buy a new car and you still need a service even with the warranty but it’s great to have it under warranty but like everything maintenance is a must free or charge if you’d like it you have to maintain it
A:AnswerHello and thank you for your question Joelle! Please call 1-888-237-8289 (1-888-Best-Buy) and we will assist with getting your membership cancelled. If you have any questions pertaining to your membership please ask away as well. That line is available 24/7/365!
A:AnswerPlease call 1-888-237-8289 (1-888-Best-Buy) and we will help with cancelling your membership. Please note that that line is available 24/7/365 and you may call when it is convenient to you.
A:AnswerYes, I just got a new printer after the tech call and a home visit could not resolve the problem. My old printer was several years old. I just had to return my old printer to the store and they ordered the new one. I had to pay about $30 dollars because the price on the new and improved model had gone up, but I am very pleased. A call to Total Tech walked me through the setup and I was good to go.
A:AnswerBest Buy currently only offers the Totaltech membership, but it covers much more than what our previous Geek Squad support plans did. Totaltech would cover Geek Squad troubleshooting and fixing software problems on any computers or printers you currently own. It also provides free standard delivery and installation, an extended 60 day return/exchange policy for most purchases, and up to 24 months of the Best Buy Protection/Applecare+ on most products you purchase while having an active membership. All this, and for the same price as our previous tech support plan! Check out www.bestbuy.com/totaltech for more information.
A:AnswerIf you purchase the TV itself with an active Totaltech membership, then standard delivery and installation services are free, regardless of where you purchased the mount or other accessories. Totaltech also gives you up to 24 months of Best Buy protection on the TV when you purchase it from Best Buy with an active membership, so it's a great choice if you were shopping around for new TVs! Check out www.BestBuy.com/Totaltech for all the benefits.
A:AnswerHello Mary, we're sorry to hear your tv was damaged. Best Buy does not cover physical damage on televisions. You may also find a full list of the benefits at www.BestBuy.com/TotalTech and more information on coverage. You can reach out to us anytime at 1-888-237-8289 (1-888-BESTBUY) for further assistance.
A:AnswerGreat question! You can check by logging into at www.bestbuy.com to your account and then clicking your name in the upper right you will open a drop down menu. Under the Protection Plans and Subscriptions section your plan will be listed. You can also chat online at www.bestbuy.com/totaltech , visit the Best Buy app, go in store, or call us at 1-888-237-8289 and we can check for you as well to let you know current dates and statuses. We hope to hear from you soon!
A:AnswerThank you Lindsey for the great question! Many car audio installations are free with purchase of the hardware. For example in dash receivers and remote starter systems are free standard installation with purchase of the systems themselves. There is not a limit on installation services so if you buy a system for one vehicle then a few months later a system for the second both still qualify. For that full list of services check out www.bestbuy.com/Totaltech . We look forward to seeing you!
A:AnswerHello and thank you for your question! In order to get Best Buy Protection from your Best Buy Totaltech membership you will need to buy the item at Best Buy and have your membership active. At the time of purchase you will receive that benefit. Sadly we do not repair consoles but if you had Geek Squad or Best Buy Protection we would. If you have any questions please call 1-888-237-8289 and we will be happy to assist further. I hope this helps!
