“Is this the service I use to have the Sony NT5 soundbar paired with the Sony HT-NT5 subwoofer I bought from Best Buy a couple years ago? I am not getting any sound from the subwoofer?”
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Hi there. Thanks for your question. We'd likely use a different SKU, such as the "Basic Audio Setup" to repair the soundbar and subwoofer. I'm sorry you're running into issues. We'd be happy to help but would like to know more first on what's happening. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
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