Questions & Answers

Name: Night Owl - C20X Series 8-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - White/Black
Brand: Night Owl
SKU: 6332959
Price: 279.99 USD
Rating: 4.1 (341 reviews)

Night Owl - C20X Series 8-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - White/Black

Model:: C20X-81-4L; |
SKU:: 6332959

User rating, 4.1 out of 5 stars with 341 reviews.

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QuestionI recently purchased the Night Owl system and read the reviews. It seems many people were complaining about the app. Have you improved the app so it works properly?
Asked 5 years ago by Honey.
- Answer Our App is fully functioning and performing well. We release updates anytime an issue is discovered to ensure it runs smoothly. Most customers having an issue with the app are having a problem due to insufficient Internet speed which causes streaming and playback issues. The bare minimum upload and download speed must be met to avoid these issues. Thank you!
  Answered 5 years ago by Night Owl
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QuestionDoess this system require wifi
Asked 5 years ago by Anonymous.
- Answer Your Night Owl device only needs to be connected to a modem/router if you wish to view it remotely on a PC/MAC or a Smart Device. To remotely view your system, you must manually connect an Ethernet cable from your modem/router to the DVR/NVR. If you do not want remote viewing, you can connect the system to a TV or monitor to view live video feed and recordings. Thanks for choosing Night Owl!
  Answered 5 years ago by Night Owl
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QuestionHow far away can you wire these cameras? I have over 600 ft of driveway and I’d like a camera at my gate in addition to near the house. I’d also like to consider a camera further out on my property. So I’m curious as to max distance they can be wired?
Asked 5 years ago by Lexy.
- Answer Using BNC cabling, we recommend going no further than 160 ft. from the DVR. That's because the further you go out the more the video quality will begin to deteriorate/degrade. Using a high quality Ethernet cable, you can go much further. However, you will need to purchase one of our video baluns for the camera you are pushing out. Please view the following link to learn more and contact our pre-sales team with any questions! https://nightowlsp.com/a-vb-poe-bnc.html
  Answered 5 years ago by Night Owl
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QuestionI'm using the 2 way audio feature and after posting the button to speak about 5 times, the feature supps working. I have to reboot the app for it to work again
Asked 6 years ago by Tony.
- Answer It does have 2 way audio, but it stops working after several times of testing
  Answered 6 years ago by Anonymous
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QuestionSometimes I do not see Direct on the phone Can I use a cable for the Internet from a distance of more than 30 feet
Asked 6 years ago by Ibrahim.
- Answer Phone response to the app is quite slow; that may be part of your problem. I am unclear about what kind of cable you are referring to and what sort of device you are connecting. Hooking up to a PC by Ethernet cable is a piece of cake. Running an HDMI cable that distance to a TV/Monitor is doable, but not cheap.
  Answered 6 years ago by Vandemonium
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Questionlimits and the recording time
Asked 6 years ago by ely.
- Answer The recording time will vary depending on the number of connected cameras and your record settings. By default the cameras are set to Motion Record and will only record when motion is detected. How much motion a particular camera detects will depend on that cameras installation location. Thank you for choosing Night Owl!
  Answered 6 years ago by Night Owl
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QuestionI don't want the motion detection and spotlight on..Do i have to option to continuously watch what's going on around me without only going on when someone passes in front of the camera with the spotlight turn off?
Asked 6 years ago by Drakester.
- Answer Yes, it's possible to turn off the light, so it doesn't respond to motion. In the "settings" under "camera" (I think...I'm not in front of the interface) there is a checkbox for "motion" and "light". I think you have to unclick one before you can unclick the "light" option. In my case, I did not want to "alert" someone when motion was detected, I am looking to get recorded evidence of them, so I needed the light to NOT activate. Hope this helps. Wish I was home sitting in front of it to give you better directions, but hopefully this is enough to get you there.
  Answered 6 years ago by Kuke5150
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QuestionWhen i open my app it says invalid token and to log on again. It will not let me do or see anything
Asked 5 years ago by Illini53.
- Answer I have a support ticket in on this and they still have not replied. I experience this each month. Nightowl app tokens expire each month and I have to log out and back in to get a new token to be able to view. It’s crap because I use long complex passwords on all things... no logical reason for them to force expires. Same issue exists in my iPhone, iPad and android tablet.
  Answered 5 years ago by nightowluser
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QuestionI bought a system from someone and the DVR has a username and password on it is there anyway I can reset the DVR so I can access the menu?
Asked 5 years ago by Lee.
- Answer You bought it from someone for a reason! I have a 8 camera system. If they were having half the trouble as I have had with the recording and video play back as I have had no wonder they sold it. And I have had mine for over a year. So I have given it more than enough time. (And no it’s not my internet speed)do yourself a big favor and chock it up to a loss, (like I am going to do) throw it away and go buy another brand.
  Answered 3 years ago by Anonymous
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Questions & Answers

Night Owl - C20X Series 8-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - White/Black

Q: QuestionI recently purchased the Night Owl system and read the reviews. It seems many people were complaining about the app. Have you improved the app so it works properly?

Q: QuestionDoess this system require wifi

Q: QuestionHow far away can you wire these cameras? I have over 600 ft of driveway and I’d like a camera at my gate in addition to near the house. I’d also like to consider a camera further out on my property. So I’m curious as to max distance they can be wired?

Q: QuestionI'm using the 2 way audio feature and after posting the button to speak about 5 times, the feature supps working. I have to reboot the app for it to work again

Q: QuestionSometimes I do not see Direct on the phone Can I use a cable for the Internet from a distance of more than 30 feet

Q: Questionlimits and the recording time

Q: QuestionI don't want the motion detection and spotlight on..Do i have to option to continuously watch what's going on around me without only going on when someone passes in front of the camera with the spotlight turn off?

Q: QuestionWhen i open my app it says invalid token and to log on again. It will not let me do or see anything

Q: QuestionI bought a system from someone and the DVR has a username and password on it is there anyway I can reset the DVR so I can access the menu?

QuestionI recently purchased the Night Owl system and read the reviews. It seems many people were complaining about the app. Have you improved the app so it works properly?

QuestionDoess this system require wifi

QuestionHow far away can you wire these cameras? I have over 600 ft of driveway and I’d like a camera at my gate in addition to near the house. I’d also like to consider a camera further out on my property. So I’m curious as to max distance they can be wired?

QuestionI'm using the 2 way audio feature and after posting the button to speak about 5 times, the feature supps working. I have to reboot the app for it to work again

QuestionSometimes I do not see Direct on the phone Can I use a cable for the Internet from a distance of more than 30 feet

Questionlimits and the recording time

QuestionI don't want the motion detection and spotlight on..Do i have to option to continuously watch what's going on around me without only going on when someone passes in front of the camera with the spotlight turn off?

QuestionWhen i open my app it says invalid token and to log on again. It will not let me do or see anything

QuestionI bought a system from someone and the DVR has a username and password on it is there anyway I can reset the DVR so I can access the menu?