Questions & Answers

Q: QuestionHow do you recharge the headphones when they are dead?

Asked 10 years ago by Anonymous.

• A:Answer Open the door by the right ear bud in the blue area and plug in the micro USB. And if your still having issues call plantronics the customer service is great. 1-888-752-6876

  Answered 10 years ago by Truemoviefan79

  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionCan I use it with my iPhone to talk with friends while walking?

Asked 10 years ago by Anonymous.

• A:Answer Yes I have used it while running a marathon and they work great.

  Answered 10 years ago by plsrhall

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionDo these come with different size ear bud tips?

Asked 10 years ago by Anonymous.

• A:Answer No. They are not ear buds. They don't seal into your ear like earbuds do and therefore don't require different sizes. They rest in your ear but don't seal. That said, they stay in place really well. They are ideal for being able to still hear what is going on around you while you're exercising

  Answered 10 years ago by Skypilot

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionArmband sizeDoes the Armband hold an IPhone 6Plus (5.5 inches)?

Asked 10 years ago by Alru93.

• A:Answer The Iphone 6 will fit, but the 6 plus will not fit.

  Answered 10 years ago by Stealth

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: Questionhow many devices can you connect to at the same time?how many devices can you connect to at the same time?

Asked 10 years ago by SherlockSD.

• A:Answer Hello- The BackBeat FIT can only be actively connected to one device at a time; however, it has an 8 device memory so it can be paired with up 8 devices and you won't have to put it into paring mode every time you want connect with one of the paired devices.

  Answered 10 years ago by PlantronicsRepresentative

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionArmbandWill the armband fit the HTC One M8?

Asked 10 years ago by Bonnie.

• A:Answer The arm band is big enough to fit even the IPhone 6 plus

  Answered 10 years ago by HCAMARA55

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionCan I use this headset with my Galaxy phone and my laptop?I'm looking for a good wireless headset that I can use for laptop meetings, Skype and also with my Samsung Galaxy S3. I see the armband accessory accompanying this headset ONLY accommodates an iPhone, so my concern is that the headphones are somehow specific to iPhone use.

Asked 11 years ago by Denice54.

• A:Answer You can use this with all devices that have bluetooth . I use them with my Samsung Galaxy S5. Unfortunately not with my laptop because they dont have an option for bluetooth. Hope that helped. Enjoy!

  Answered 11 years ago by mauricio1987

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionCould you use it with just one ear piece in?I often have to work with just one in so i can hear questions from my coworkers. With the rigid piece behind the neck i'm wondering if that would be possible or it if would just pull the other side out?

Asked 10 years ago by Anonymous.

• A:Answer My experience has been that I am able to use the wireless headset with manageable effort with only a single ear piece in place. My ears are small and so ear buds do not work well for me. This is part of the reason I chose the Plantronics - BackBeat Fit wireless head set. The ear buds are comfortable but, are supported and stay in place from the behind the ear piece as well. The earbud and behind the ear piece along with the behind the neck are all one piece which is a nice design. I work out with a trainer,and often leave one ear piece out which allows me to hear the music and my trainer at the same time. If I'm doing high-impact activity this doesn't work to well, but, for squats, dumbbells, it is fine. With both ear pieces in place, it's very difficult to hear persons speaking to me or other noise. This is a great feature in my opinion because that's my intention to block everything out and listen to my music. if my music volume is lowered, I can make out conversations if I'm looking straight at a person. I'm also able to answer calls while working out using my headset. This has been an added bonus and easy to use. I hope this helps. John

  Answered 10 years ago by efinity

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionHow close does it need to be to your device to work?If possible I would rather not wear my phone on my arm while I'm working out.

Asked 10 years ago by Ryan.

• A:Answer Hello- The BackBeat FIT will give you a range of up to 33ft. Environmental factors, like other wireless/Bluethooth devices or electronics can shorten the range.

  Answered 10 years ago by PlantronicsRepresentative

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionCan I use it with my smart TV?

Asked 10 years ago by Anonymous.

• A:Answer Yes, the headphones can be used with a smart tv as long as it has bluetooth connectivity.

  Answered 10 years ago by CommunityAnswer

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionArmband for samsung s6 activeDoes the armband fit for the samsung s6 active?

Asked 10 years ago by Anonymous.

• A:Answer No. I have the S5 and it's too small for that as well.

  Answered 10 years ago by MikeSilvestre74

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionEverything works fine but I have to press the small button on the right side every 5-10 minutes just to continue playing the song. Why ? It's starting to get annoying. Doesn't it just play music until I press pause or something ?

Asked 9 years ago by Chad.

Q: QuestionWhat circumference arm size does this fit?

Asked 9 years ago by mnitba.

• A:Answer I don't have an exact measurement, but I can tell you my biceps are around 16.5" and it's not even close to fitting my arm. But who cares...the pouch is an added bonus and these headphones are awesome.

  Answered 9 years ago by rosstein3

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionAre these headphones noise cancelling

Asked 9 years ago by Vince.

• A:Answer I couldn't wear not comfortable was not able to see if they were hurt my ears and fit poorly

  Answered 9 years ago by Blackbetty

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat does the best buy warranty cover

Asked 9 years ago by Snoopy.

• A:Answer Plantronics has a 1 year warranty from the date of purchase. You can use the following url to view the break down of the Plantronics warranty. http://www.plantronics.com/us/support/warranty/

  Answered 9 years ago by PlantronicsRepresentative

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionpausing books on iphoneI use my iPhone to listen to books. I just purchased the Plantronice Backbeat Fit and it will NOT pause my books. Also when I answer the phone it will not automatically go back to my book. It will pause music if that is what I am listening to, but not my book. HELP

Asked 9 years ago by Anonymous.

• A:Answer This is an issue with your app rather than the headphones. I listen to audiobooks exclusively with these headphones using the audible app, and have never ever had an issue with the book not pausing when i hit the left button.

  Answered 9 years ago by JillAuStein

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat does the warranty cover?

Asked 9 years ago by Joecool.

• A:Answer The warranty can change from country to country. You can use the following url to view our warranty info on warranty periods and what i covered. http://www.plantronics.com/us/support/warranty/

  Answered 9 years ago by PlantronicsRepresentative

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I use Pandora with these?

Asked 9 years ago by chasage1.

• A:Answer Yes, if your device will stream Pandora over a bluetooth connection. I know for a fact my iPhone will work, as I have listened to Pandora as well as Tunein Radio through the Backbeat FITs on runs on my iPhone 5s.

  Answered 9 years ago by SkiBumMSP

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionWhy does it stop working when I turn my head , when at the beachiPod is in pocket , works fine just sitting there , but when I look around , turn head left or right it cuts out. . Works fine in house , walking on sidewalks Got unit for xmas , brought it to fla for winter season , disappointed not working where I most wanted it to

Asked 9 years ago by Jc.

• A:Answer Bluetooth is a temperamental beast and works very well indoors where it can reflect off walls (this is where the 30 foot maximum range is achieved). Outside, however, Bluetooth can be problematic and range is significantly limited. Outside, Bluetooth works best with an iPod (or other playback device) strapped to your arm. Today, I used my BackBeat FIT with an Apple Watch (on my wrist... as one might expect) and found that it was great indoors, less so on a run through the woods, and cut out frequently when in the open. I notice that your post is two months old and imagine you've already found a similar answer to your question. I learned of this issue when reading up on the Bragi Dash. They're great inside, but like other Bluetooth devices generally suffer unless the playback device is strapped to one's arm. I hope this helps.

  Answered 9 years ago by blueness

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)