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Hi Jona. Thank you for your question today! While Ring does offers optional services like Ring Assist Plus which provides instant access to our Community Support Team and Lifetime Tool Replacement, please note that standard customer support (phone and chat) is available at no additional cost for all Ring customers. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.
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