A:AnswerHi IS,
Thanks for reaching out.
Yes, if you do not wish to purchase our Professional Monitoring plan for $10.00 a month, the price of your Ring Alarm will only be your initial purchase of $199.00.
Thanks,
Kaitlyn R., Customer Satisfaction Specialist
[email protected]
A:AnswerHi Kathy,
Thanks for reaching out.
Do you have a Ring device or do your neighbors have one? Would you please email me directly at [email protected] so that I can address this for you further?
thanks,
Kaitlyn R., Customer Satisfaction Specialist
[email protected]
A:AnswerHi Prinzsanne,
Thanks for reaching out.
Our Basic Protect Plan for $3.00 a month will cover individual Ring devices.
Our Protect Plus Plan for $10.00 a month will cover any and all Ring devices at one given location.
For more information please see the link below.
https://shop.ring.com/pages/protect-plans.
Thanks,
Kaitlyn R., Customer Satisfaction Specialist
[email protected]
A:AnswerHello,
Thanks for reaching out
Yes, our Ring devices need to be connected to your home WIFI network in order to function. Ring Video Doorbell is compatible with 802.11 b/g/n WiFi networks operating on 2.4 gHz frequencies. Ring recommends WPA2 Wi-Fi security.
Thanks,
Kaitlyn R., Customer Satisfaction Specialist
[email protected]
A:AnswerHi feralreason,
The Ring Video Doorbell measures 4.98 x 2.43 x 0.87 in. Please let me know if you have any further questions.
Bilan J., Customer Satisfaction Specialist
[email protected]
A:AnswerHi Butch,
Thanks for reaching out.
Our optional Protect Plans allow you to access/download/share past Ring videos. Without this service, you'll still receive real-time video alerts on your smartphone as well as have access to Live View.
For more information on how to subscribe to our Protect Plan, please check out the link below.
https://shop.ring.com/pages/protect-plans
Thanks,
Kaitlyn R., Customer Satisfaction Specialist
[email protected]
A:AnswerHi Spark,
Thanks for reaching out.
You should be able to mount your Ring Video Doorbell by yourself weather you choose to hardwire it to you pre-existing doorbell, or go with the battery operated version. If you hardwire your Ring Video Doorbell to your pre-existing doorbell you should be able to hear your original doorbell chime throughout your home when someone rings the bell. If you, however, go with the battery operated version, you will only hear your doorbell chime through the Ring app from the device that you are monitoring it on.
If you have any additional questions or concerns, please feel free to email me at [email protected].
Thanks,
Kaitlyn R., Customer Satisfaction Specialist
[email protected]
A:AnswerHi Kee,
Great question.
Ring Video Doorbell is compatible with 802.11 b/g/n WiFi networks operating on 2.4 gHz frequencies. Ring recommends WPA2 Wi-Fi security. Additionally, for best streaming performance, we recommend 1 Mbps upload and download speeds but 2 Mbps is recommended for optimal performance.
Thanks!
Kaitlyn R., Customer Satisfaction Specialist
[email protected]
A:AnswerNo. You can use the ring doorbell with or without an existing doorbell. If you do not have a doorbell, it simply attaches to your desired wall location via the instructions and can be connected to your WiFi network. The total install/setup is under 30 mins. You will have to charge it about every couple of months depending on the use. If you have a doorbell. The install will take a little longer but you will never have to charge the unit. The ring provided installation instructions are really simple to follow for how to wire the unit up at the ring doorbell and at your physical doorbell in your home.
