“Why doesn't it say anywhere on package that they will charge you for future usage on doorbell after the short free initial trial?? It's pretty much useless if you don't pay the fee, kinda messed up”
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Hi Jhct, Thanks for reaching out. We do notify our customers about the cloud plan on our website (ring.com/cloud-recording), in your Ring app during the first free 30-day trial of our cloud plan, as well as in your email about this service. I apologize for any miscommunication but we will work on providing even more transparency to our customers as we can in the future. Our optional cloud service plan for $3/month allows you to access/download/share past Ring videos. Without this service, you'll still receive real-time video alerts on your smartphone as well as have access to Live View. Thanks, Kaitlyn R., Neighbor Satisfaction Specialist [email protected]
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