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Hi Jhct, Thanks for reaching out. We do notify our customers about the cloud plan on our website (ring.com/cloud-recording), in your Ring app during the first free 30-day trial of our cloud plan, as well as in your email about this service. I apologize for any miscommunication but we will work on providing even more transparency to our customers as we can in the future. Our optional cloud service plan for $3/month allows you to access/download/share past Ring videos. Without this service, you'll still receive real-time video alerts on your smartphone as well as have access to Live View. Thanks, Kaitlyn R., Neighbor Satisfaction Specialist [email protected]
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