A:AnswerWith the wired Ring you can use your existing doorbell chime. The small receiver for it is wired into your existing doorbell chime. It’s possible you may have to replace your doorbell transformer if you have a very very old house but this works fine for most transformers
A:AnswerHello Awesome,
The Ring Video Doorbell Pro is 4.5in. x 1.85in. x 0.80in.(11.43cm x 4.7cm x 2.03 cm). Installation of the Ring Pro is intended to be a relatively easy process. The Ring Pro requires a power source that supplies a minimum of 16 volts AC at ~20 volt-amps when connected directly to a transformer, Ring Plug-in Adapter, or ~30 volt-amps when used with an internal doorbell.
Ring Pro is a hardwired solution that replaces traditional doorbells and connects to existing doorbell wiring. With an ultra-slim design, 1080HD video and advanced features, Video Doorbell Pro offers superior security with a simple setup.
Also, Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!
Thank you,
Antonio from Ring
A:AnswerHello Ann,
Great question! In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you an answer to your question.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding the Ring Pro device.
Thank you,
Alexis with Ring
A:AnswerI saw this on the web site but when I installed the ring doorbell my chime would not work. Installer said there was not enough voltage to operate the chime properly. I am going to add a 24 volt transformer to see if that helps if not I will return the rind doorbell.
A:AnswerYes, you could use your existing chime which is how I’m setup now with the Ring Doorbell Pro. If you own other Amazon device e.g. firetv, firestick, or echo, these product can be link to receive chimes and notifications.
A:AnswerHello Gee,
The Ring Pro ships with a Satin Nickel faceplate and includes a digital coupon for one free additional faceplate. Here is a link to the additional color choices available: https://ring.com/products/video-doorbell-pro-faceplate.
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.
Thanks,
Alexis with Ring
A:AnswerHello Hydeyooper,
The dimensions of this device are: 4.50 in. x 1.85 in. x .80 in. (114.3mm x 46.7mm x 20.3mm).
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.
Thanks,
Alexis with Ring
