A:AnswerHello Jack,
Thank you for reaching out and letting us know your inquiry if this Samsung microwave has an exhaust fan. We understand that this information may be essential for you. We're here to help.
This microwave has a Vent Fan which protects the microwave from excess heat per checking.
For reference, attached is a link to the user manual containing additional information about the product. See page 15 to know how to turn on the vent fan.
https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf
You may also check the helpful link below to know how to use the vent on your Samsung microwave.
https://www.samsung.com/us/support/answer/ANS00087683/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144279917
-Angelica
A:AnswerDear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
A:AnswerDear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
A:AnswerGreetings!
Thank you for your honest feedback, and we hope you are in good health. It is unfortunate that the microwave isn't working up to your standards. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared a Samsung link below that will help resolve your concerns with the microwave.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
I have also shared the user manual link below. Please access the link and turn to pages 34 - 35 for additional steps to resolve heating issues with the microwave.
https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf
Your microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor.
Ten (10) Years Magnetron Part (Part Only).
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME21M706BAS/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144667497
Leo
A:AnswerHi outlet.
Thank you for reaching out regarding your Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook if this plug into an outlet. Regarding your concern, this is plugged into a grounded 3-pronged outlet.
I suggest you check this link to your user manual for assistance. Please go to page 5.
https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144593966
^Camille
A:AnswerHi there, TJ! We're sorry to hear you're experiencing this issue. It sounds like you are on the right track to getting this resolved. If you need any further assistance, or have any other questions, we would be happy to help. You can reference ticket number 1144109877, and reach out to us directly through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
A:AnswerI'd like to help with this, Jenn3! I recommend checking with SamsungParts.com or calling 1-800-627-4368 for replacement parts and accessories of Samsung appliances. ^Jecca
A:AnswerHi Shane! According to page 18 of the user manual (https://bit.ly/3bxXjAA) the "popcorn" feature is designed for 3.0-3.5 oz. bags of popcorn. Larger bags may take longer to finish "popping". If you're still having trouble getting all the kernels to pop, I recommend using the information in this link: https://bit.ly/3aSEzwH. ^Jecca
A:AnswerHello DinoC,
Thank you for reaching out. We appreciate you letting us know that your Samsung microwave stopped working after five minutes of use. We understand how inconvenient it is, especially since you just received the product. It's not the experience we want you to have, and we're here to help.
Attached is a link containing the troubleshooting guide you can try if your Samsung microwave does not heat food or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME21R7051SG/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144397178
-Angelica
