“Love this microwave but its defective. Delivered and installed, same day using it, it dies after 5 minutes of use. No light or clock on the screen, looks like it overheats, eventually turns back on after 25-30 mins or so. cant cook anything pass 5 mins.”
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Hello DinoC, Thank you for reaching out. We appreciate you letting us know that your Samsung microwave stopped working after five minutes of use. We understand how inconvenient it is, especially since you just received the product. It's not the experience we want you to have, and we're here to help. Attached is a link containing the troubleshooting guide you can try if your Samsung microwave does not heat food or has stopped working. https://www.samsung.com/us/support/troubleshooting/TSG01001963/ I've also included a link to our warranty page to learn more about the product's warranty coverage for reference. https://www.samsung.com/us/support/service/warranty/ME21R7051SG/AA For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144397178 -Angelica
Sorry, there was a problem. Please try again later.Send it back you had 7 days to return a product.
Sorry, there was a problem. Please try again later.I installed my own and it works great. I had to rotate the vent because I don't have a vented hood. So I had to rotate the vent on top of the microwave so it would vent the hot air through the fan vent.
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