“Ice Maker not dropping the ice Our fridge is hooked up to the water supply and water flows good out of the water dispenser however, it appears the ice maker is not dropping ice into the bucket below. It had worked a few times, but now is not working. Do you have any suggestions on what can be tried to be able to get the ice to drop?”
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Hello. Thank you for reaching out regarding your Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless steel ice maker, not dropping ice. Regarding this concern, a few factors can cause an ice maker not to work; if the ice maker appears not to be making enough ice, low water pressure or a faulty water filter may be the reason. I will be sharing a link to help you. Ice make is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144225783 ^Camille
Sorry, there was a problem. Please try again later.It is very unfortunate, that your ice maker is not functioning correctly. I would suggest you to contact our phone agents at 1-888-Best-Buy for further assistance regarding the issues you are having with your fridge.
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