I bought this last week, and it shakes when washing... It shakes when this washer spins. I'm going to call to replace - is there anything I can do?

Question

MsSamsung · Accepted Answer

The most common cause of a Samsung front load washer, including the WF405ATPASU, shaking is not being leveled properly. Before returning the washer, please review the installation procedures which can be found in the user manual and in the Support section of Samsung's website. These include:
- making sure the shipping bolts are removed;
- adjusting the legs so the washer is level front to back and side to side;
- tightening the locks on the leveling legs so they don't change position over time.

Once leveled, the washer should not be able to "wobble" when you apply pressure to any of the four corners. Try running a test cycle without anything inside. It's normal for there to be a small amount of vibration during the initial spin phase, but the Vibration Reduction Technology should take effect as the spin speed increases from medium to high and the vibration should virtually disappear. If it does not, the legs may need to be further adjusted.

If these suggestions, aided by the troubleshooting videos and how-to articles on Samsung's website, don't help to resolve the issue, please call 888-BEST BUY or 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung

tmoney3 · Answer

Make sure on level surface. Play with the feet a little and it should work out.

“I bought this last week, and it shakes when washing... It shakes when this washer spins. I'm going to call to replace - is there anything I can do?”

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