Just got my new machine and can't find the answers in the booklet. Can I use HE detergent pods with this washer? Why do I have to remove the soap dispenser if I use powdered detergent? Wouldn't I just add the soap to the drum? null

Question

Samsung · Accepted Answer

Hi tr12.

Thank you for reaching out regarding your Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ if you can use HE detergent pods and on why you need to remove the soap dispenser if you use powdered detergent. Regarding your concern, your Washer is designed to use high efficiency (HE) detergents. For best cleaning results, use a high-efficiency detergent such as Tide HE, Wisk HE, Cheer HE, or Gain HE*. High-efficiency detergents contain suds suppressors that reduce or eliminate suds. When fewer suds are produced, the load tumbles more efficiently and maximizes cleaning. For the detergent dispenser, you just need to pour the recommended amount of laundry detergent directly into the detergent compartment before starting your Washer.

Here is the link to your user manual for further assistance. Please go to pages 26 to 27.

https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Thank you for being a valued customer of Samsung. Have a great day.

Reference Ticket Number: 1144317484

^Camille

jim2b2001 · Answer

Just an FYI, I only use HE pods in this machine and it works great. Dont use the soap dispenser at all, so I don't know about that.

Sunshine · Answer

The washing machine uses less water so in order not to have residue on your clothes from the dry detergent using the dispenser is the best option. I'm not certain about the pods but maybe you can find your answer in other forums.

Answered by Sunshine 9 years ago

“Just got my new machine and can't find the answers in the booklet. Can I use HE detergent pods with this washer? Why do I have to remove the soap dispenser if I use powdered detergent? Wouldn't I just add the soap to the drum?”

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