“My new washer makes load squealing and banging noise during the spin cycle. Replacement does the same thing. The book only shows 3 bolts but you stated 4 to someone else. Tried to balance, didn't help. Should I have serviced?”
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Hello Sherri, Thank you for bringing this to our attention. We appreciate you letting us know that your new Samsung washer makes a loud squealing and banging noise during the spin cycle, and the replacement does the same thing. We apologize for this inconvenience. It's not the experience we want you to have with one of our products. We're here to help. Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected. Attached is a link to the help guide that you can check, which may help fix the noise issue on your Samsung washer. https://www.samsung.com/us/support/troubleshooting/TSG01001985/ You may also refer to the video link below for additional troubleshooting you may try to fix the issue. https://www.youtube.com/watch?v=ywOrH59K9Rw For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144348207 -Angelica
Sorry, there was a problem. Please try again later.I called Samsung and they said it can be caused by it either not being leveled or the filter being clogged. The filter is located to the bottom left of the door - see page 29 of instructions on how to clean it. Evidently there is a hose that may need to be drained as well. If that does still not work, call 1-800-726-7864
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