A:AnswerHi Robert,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We are happy to receive your question about this washer. Your washing machine will detect the weight of the load and automatically adjust the optimal water level, washing time, rinse counts, and spin counts based on the cycle that is selected.
I highly recommend visiting this link for the reference guide:
Cycles, settings, and features on your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00061937/
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WV60M9900AV/A5
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144602381
Thank you for choosing Samsung. Have a great day.
-Trisha-
A:AnswerHi Navid.
Thank you for reaching out regarding your Samsung - 6.0 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and FlexWash™ top door lock broken. I am sorry to learn that your top door lock is broken; regarding your concern, I suggest you get in touch with our Samsung Parts team to assist you in getting the part needed. You can reach them on this details.
J & J International, Inc.
Live Help: 800.627.4368
( Mon - Fri 9:00 AM ~ 6:30 PM EST )
Fax: 973.226.6682
Address: 8 York Avenue, West Caldwell, NJ 07006
I suggest you check this link for further assistance.
http://www.samsungparts.com/
Also, here is a copy of your warranty.
https://www.samsung.com/us/support/service/warranty/NE63T8911SG/AA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144349099
^Camille
A:Answerstarting just today samsung washing machines are being made in newberry county, south carolina.otherwise its korea,china,brazil depending on model
A:AnswerI'm happy to hep with this! I have this link (https://bit.ly/33IJeNc) that has everything you need to know about using different types of detergent in the washer. ^Jecca
A:AnswerHello Lauren,
Thank you for reaching out. We appreciate you letting us know your inquiry on where you add presoak detergent in this Samsung washer. We understand how important this information is for you, and we'll be glad to look into this for you.
As per checking, the lower washer provides three cleaning agent compartments: the left-most compartment for the main wash, the right first for bleach, and the far-right for fabric softener.
You may refer to pages 41-42 of the product's user manual to learn more about the lower washer of your appliance.
https://downloadcenter.samsung.com/content/UM/201908/20190809104827199/FlexWash_WV9900M_DC68-03768A-07_EN_CFR_MES.pdf
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144597959
-Angelica
A:AnswerJudging from all the photos I have looked at and with some calculations, I would say you need about 18" to 20" for the top door to open under an over head cabinet just my construction experience estimate.
