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Linda, Hopefully by now, you question has been answered. If not, in the User Manual under troubleshooting this is information entitled, “Does not heat.” If you have already tried all the tips in this section and you dryer is still not working, call Best Buy Service for help or www.Samsung.com for additional online information. Good Luck!
Sorry, there was a problem. Please try again later.Hi Linda, We understand that having a dryer that doesn't heat can be worrisome. Let us extend our help. Please see the link below for the steps if the clothes are not dry after a cycle. You can select the nearest issue by clicking the radio button. Kindly watch the video and click on all the embedded words inside the article. https://www.samsung.com/us/support/troubleshooting/TSG01000999/ If, after following the steps, the issue persists, we highly suggest contacting us directly. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146879797, which will help our team pull up your information. ^Rainly
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