A:AnswerHello there,
We know how you feel about your dryer that won't start. Let us help you.
Here is a link with steps that could help with your dryer. Please check the embedded links and watch the video fully for more details.
The Samsung dryer turns on but doesn’t start or spin.
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146942195) to help our team pull up your information when you message us.
Thank you.
-Kimberly
A:AnswerGood day,
The matching electric dryer, which costs the same as the washer, is 7.5 cu. ft. White Electric Dryer with Sensor Dry (DVE45T6000AW/A3). The suitable stacking kit for the units is SKK-8K.
-Kimberly
A:AnswerHi Kennyh,
The weight of the washer with water depends on the type of load of each cycle. The washer detects the weight of the items and automatically adjusts the optimal water level, washing time, rinse counts, and spin counts. Please ensure that you select the appropriate cycles and settings for the type of load you are washing.
Have a great day!
^Chrystel
A:AnswerHello there,
No, This dryer model does not have a multi-control feature for you to be able to control the dryer from the washer using a multi-control and stacking kit.
Have a great day.
-John
A:AnswerHi ChrisM,
No, with proper maintenance, the washer will stay clean and smell fresh. You can also set up the washer and dryer side-by-side for easier access.
I have shared the proper cleaning guide for the washer. You may also watch the YouTube videos and click on the hyperlinks for additional help.
How to clean your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00030150/
Have a great day!
Chrystel
A:AnswerHi there,
Thank you for choosing Samsung appliances. Let's help you with your query.
We would love to speak to you directly to discuss this further. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146917236, to help our team pull up your information.
Have a great day!
^Chrystel
A:AnswerLinda,
Hopefully by now, you question has been answered. If not, in the User Manual under troubleshooting this is information entitled, “Does not heat.” If you have already tried all the tips in this section and you dryer is still not working, call Best Buy Service for help or www.Samsung.com for additional online information. Good Luck!
A:AnswerGreetings,
Yes, this model features an end-cycle sound, and there's an option to turn it off.
Thank you for choosing Samsung and have a great day!
^Rainly
A:AnswerGreetings,
Yes, this washer has a feature that can detect the load size of the laundry and adjust the water level accordingly.
Thank you for choosing Samsung and have a great day!
^Rainly
A:AnswerHi Jr,
The height of the pedestal is 14 3/16 inches.
You can check the specifications of the pedestal at the link below.
https://image-us.samsung.com/SamsungUS/home/home-appliances/home-appliances-accessories/pedestal/we402ne-a3/WE402NV_V4.pdf
Thank you for choosing Samsung and have a great day!
^Rainly
A:AnswerGreetings,
No, reversible doors are not standard on every Samsung washer. There's no need to worry about the spaces in your laundry area because every Samsung dryer that matches the washer comes with one.
Thank you for choosing Samsung and have a great day!
^Rainly
A:AnswerHi Dany,
We are glad to help with your question about this Samsung dryer model.
It is highly recommended that the electric dryer use 240 volts of electricity. Using 120 volts may take the drying cycle longer or even no heat is produced at all while the control panel and drum motor work.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146795673 to help our team pull up your information.
Leo
A:AnswerDear Bestbuy clients,
We know that you desire flawless stacking between your washer and dryer. Let us help you.
If you are thinking of doing the washer and dryer stacking yourself, please watch the entire video at the link below.
https://www.youtube.com/watch?v=FGOXryTTr78
Please note that an SKK-8K stacking kit is required for your washer and dryer. You can purchase from our authorized distributor for Samsung parts and accessories at the link below.
https://samsungparts.com/products/skk-8k
Should you still desire authorized personnel to stack your appliances, please contact the BestBuy customer service department at (888) 237-8289. Call us any time, 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
A:AnswerHi Kiki,
Let us help you get the details you need for this Samsung dryer model.
I have shared a Samsung link below that will guide you through the best laundry sizes for Samsung dryers as well as washing machines.
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Leo
A:AnswerGreetings!
We are glad to answer your question about this Samsung dryer model.
This dryer model is not equipped with a steam feature. I have shared this model's user manual link. Please turn to pages 24 - 28 for the installation guide and to page 38 for the cycle overview of this model.
https://downloadcenter.samsung.com/content/UM/202307/20230706181434297/DC68-03381W-04_IB_DV6000_EN_230705.pdf
Should you have additional questions, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Leo
A:AnswerGreetings!
Let us help you get routed to our authorized distributor for the Samsung parts and accessories website I have shared below. Please visit the website to check on available and compatible dryer racks for this Samsung dryer model.
https://samsungparts.com/pages/supports
Leo
A:AnswerDear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
