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Hi Yanna, Kindly check if the child lock of your washer is deactivated. Here is the user manual; kindly go to page 39 for a guide on how to unlock the child lock feature of the washer. User manual. https://downloadcenter.samsung.com/content/UM/202407/20240725162733027/DC68-04006R-06_IB_WF6000T_EN_R.pdf Thank you and have a great day! -Ricardo
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