Questions & Answers

Q: QuestionIs this dryer 4 prong or 3 prong?

Asked 5 years ago by Nonono.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hi there, I can answer this for you. Our Samsung Electric Dryers do not come with power cords. You will purchase this from your retailer at the time of purchase. You will choose between a three or four pronged cord depending on your 240 V outlet. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionIs this 110 or 220 volt dryer

Asked 4 years ago by Tommy.

• A:Answer Thanks for asking, Tommy! Because this is a gas model, I have the electrical requirements listed as 120V / 60Hz. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs there a certain size of fill and drain hoses I need for this washer?

Asked 5 years ago by Steve.

• A:Answer The hoses are standard. Best Buy will make sure you have what you need if you need new parts. The installation experts are very helpful.

  Answered 5 years ago by PrincessTigerLillyVerified Purchase

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Q: QuestionDoes this model have the wifi to enable me to use the smart washer app???

Asked 5 years ago by Lgrotkin.

• A:Answer No. It does not

  Answered 5 years ago by Ronster

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Q: QuestionHow high can the pump push the water for a higher-than-normal washer box?

Asked 4 years ago by Tom.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer Great question, Tom! I am providing this link (https://bit.ly/3lmPsM4) to the user manual for this model. Beginning on page 24 you can find details about the requirements for the drain hose and pump. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHi, This is a stackable dryer but I have a General Electric washer- So mine will not be used as stackable dryer will this product still work?

Asked 2 years ago by Vero.

• A:Answer Yes, Vero, the dryer will still work even if this is not stacked. You can put it side by side as the washer is incompatible with the dryer. Please see this link for more details. Turn to page 2. Spec sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/272023/v2/DVG45T6000W_V6.pdf Have a great day. ^Camille

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes the interior light of my Washer supposed to come on? It doesn't. WF45T6000AV/A5

Asked 2 years ago by Washer.

• A:Answer Greetings! This Samsung washing machine model is not equipped with a drum light. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionHow many amps needed?

Asked 3 years ago by David.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum

• A:Answer Hi David. Thank you for reaching out regarding your Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry; on how many amps are needed. Regarding your concern, it would be 30 Amps are required. I suggest you check this link for the full specs, features, and dimensions. https://www.samsung.com/us/home-appliances/dryers/electric/7-5-cu-ft-front-load-dryer-with-sensor-dry-in-platinum-dve45t6000p-a3/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144369880 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionDo you have to buy a separate piece to stack the dryer?

Asked 4 years ago by Nana.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum

• A:Answer You are correct, Nana! To stack this dryer on top of the matching washer, you will need stacking kit model SKK-8K. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionJust bought the pair, is 3 inches enough room for hose clearance? The closet depth is 34.5 inches deep.

Asked 4 years ago by Josh.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer Yes, it will be a tight fit but it will be enough clearance. I have 34.25" from the wall to the front of the unit, this includes the hose behind the unit. I assume the width of the closet is adequate.

  Answered 4 years ago by KMAJVerified Purchase

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Q: QuestionWill this washer stack with my old dryer :https://www.bestbuy.com/product/samsung-7-5-cu-ft-10-cycle-fingerprint-resistant-gas-dryer-with-steam-black-stainless-steel/J3ZYGC3Y5H

Asked 1 week ago by Anonymous.

• A:Answer Greetings! Yes, this Samsung washing machine is compatible with a stacked installation with the Samsung dryer model DVG45N5300V using the stacking kit model SKK-8K. Leo

  Answered 1 week ago by Samsung

  
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Q: QuestionHow to connect this product to the Samsung app it says it's a smart washer but the Samsung washer dryer app is out of date and it says it can't connect to Samsung SmartThings app

Asked 1 month ago by ew2008.

• A:Answer Hi there, Thank you for reaching out to us. We're glad to assist. This washer model has a "Smart Care" feature, which enables you to check the status of the washer using a smartphone. For instructions on using the app on the washer, please refer to page 41 of the manual link below. User manual https://downloadcenter.samsung.com/content/UM/202407/20240725162733027/DC68-04006R-06_IB_WF6000T_EN_R.pdf If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1151794192) when you message us so our team can retrieve your information. Thank you. -Kimberly

  Answered 1 month ago by Samsung

  
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Q: QuestionWhat is needed for hookup? Hoses, vent tubes etc? Or are they all included??

Asked 1 month ago by rboegh.

• A:Answer Hi Rboegh, To better assist you with your inquiry on this washer model, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 1 month ago by Samsung

  
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Q: QuestionIs there anything needed for hook up, power cord etc??

Asked 1 month ago by rboegh.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hello Rboegh, This dryer model requires a cord with an equipment-grounding conductor and a grounding plug. Take note not to reuse a power supply cord from an old dryer. For more details, please refer to page 21 of the manual link below. User manual https://downloadcenter.samsung.com/content/UM/202512/20251202140153148/DC68-03381W-04_IB_DV6000_EN_251121.pdf For further inquiries with the installation requirements of this dryer, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 1 month ago by Samsung

  
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Q: QuestionWhat side are theplugs on both washer and dryer ?

Asked 1 month ago by Annie.

• A:Answer Hi Annie, The power cord on this washer model is located at the back right corner. We would love to speak with you to learn more about the dryer model you have in question. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1151774275) when you message us so our team can retrieve your information. Thank you. -Kimberly

  Answered 1 month ago by Samsung

  
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Q: QuestionCan you give me the tolal height of the matching stacking machines and the stacking kit we have 82"

Asked 2 months ago by Meig.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Thank you for asking this interesting question, Melg. Let’s get you the details you need. The total height of the stacked Samsung DVE45T6000V dryer and its matching washing machine, using the recommended stacking kit, is approximately 78.5”. The compatible stacking kit is the Samsung SKK-8K model. Have a great day. -John

  Answered 2 months ago by Samsung

  
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Q: QuestionCan I order online for delivery?

Asked 2 months ago by JWOUTLAW.

• A:Answer Dear Valued Best Buy Client, We strive to assist you at any time. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for our better assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store about your inquiry. Have a great day. -John

  Answered 2 months ago by Samsung

  
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Q: QuestionCan it be installed to normal drain height, but 8’ lateral drain distance.? Location is 8’ to right of drain box. Thanks.

Asked 3 months ago by Romo.

• A:Answer Hi there, Yes, this washer model can be installed on a normal drain height; it needs to meet a minimum drain height of 18" (46cm) to prevent the washer from siphoning water. Have a great day. -John

  Answered 3 months ago by Samsung

  
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Q: QuestionIs there a setting for deep fill and soak?

Asked 3 months ago by Anonymous.

• A:Answer Greetings! No, Samsung front-load washing machine models like this one do not have a Deep Fill feature or cycle. This feature is typically found on Samsung top-load washing machines. This model also does not include a Soak cycle, but it does have a Pre-Soak feature. By pressing the Pre-Soak button on the control panel at the start of the wash cycle, the machine adds 30 minutes of soaking time before the main wash begins. Leo

  Answered 3 months ago by Samsung

  
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