Questions & Answers

Q: QuestionCan this washer be paired with older dryer to be connected with SKK-8K. We have dv210aew/xaa dryer. We want to buy only washer and pair them together

Asked 1 month ago by OksanaT.

• A:Answer Hi OksanaT, No, this washer model requires being stacked with its matching dryer, as they are designed to fit together precisely for stacking. Have a lovely day. -Kimberly

  Answered 1 month ago by Samsung

  
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Q: QuestionHow to connect this product to the Samsung app it says it's a smart washer but the Samsung washer dryer app is out of date and it says it can't connect to Samsung SmartThings app

Asked 1 month ago by ew2008.

• A:Answer Hi there, Thank you for reaching out to us. We're glad to assist. This washer model has a "Smart Care" feature, which enables you to check the status of the washer using a smartphone. For instructions on using the app on the washer, please refer to page 41 of the manual link below. User manual https://downloadcenter.samsung.com/content/UM/202407/20240725162733027/DC68-04006R-06_IB_WF6000T_EN_R.pdf If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1151794192) when you message us so our team can retrieve your information. Thank you. -Kimberly

  Answered 1 month ago by Samsung

  
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Q: QuestionWhat is needed for hookup? Hoses, vent tubes etc? Or are they all included??

Asked 1 month ago by rboegh.

• A:Answer Hi Rboegh, To better assist you with your inquiry on this washer model, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 1 month ago by Samsung

  
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Q: QuestionWhat side are theplugs on both washer and dryer ?

Asked 1 month ago by Annie.

• A:Answer Hi Annie, The power cord on this washer model is located at the back right corner. We would love to speak with you to learn more about the dryer model you have in question. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1151774275) when you message us so our team can retrieve your information. Thank you. -Kimberly

  Answered 1 month ago by Samsung

  
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Q: QuestionWhat does ths mean? Options and Programs Presoak, Delay End, Smart Care, Sound, Child Lock, Spin Only

Asked 2 months ago by Kare.

• A:Answer Hi Kare, Here’s what those options and programs mean on your Samsung washer: • Presoak — adds an extra soak before the wash to help loosen tough stains. • Delay End — lets you set the wash to finish at a later time you choose. • Smart Care — lets the washer communicate with your phone (via the SmartThings app) to help diagnose issues quickly. • Sound — controls the beep tones (on/off or level) during cycles. • Child Lock — locks the controls so settings can’t be changed accidentally. • Spin Only — runs only a spin cycle to remove water without washing. Have a nice day. ^Joshua

  Answered 1 month ago by Samsung

  
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Q: QuestionIs this unit gas?

Asked 2 months ago by Shanna.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Platinum

• A:Answer No it's electric

  Answered 2 months ago by TheresaJVerified Purchase

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Q: QuestionWhat is distance between front and back legs?

Asked 2 months ago by Gypsy1352.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - White

• A:Answer Roughly 24 inches

  Answered 2 months ago by MiguelS

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Q: Questioncan the door open left to right or right to left depending on which side i want it to open on?

Asked 3 months ago by AngelaH.

• A:Answer Hello there, No, the door on this washer model is not reversible. It is designed to open in one fixed direction, which is typically from right to left when facing the unit. Have a great day. -John

  Answered 3 months ago by Samsung

  
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Q: QuestionCan I order online for delivery?

Asked 3 months ago by JWOUTLAW.

• A:Answer Dear Valued Best Buy Client, We strive to assist you at any time. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for our better assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store about your inquiry. Have a great day. -John

  Answered 3 months ago by Samsung

  
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Q: QuestionFive years or so I junked a Samsung washer that we bought new the year before because it stunk. We bought a Whirlpool that never smelled bad, but it just crashed. I am shopping for a new washer and Samsung is on sale. Did they fix the stink problem?

Asked 3 months ago by Anonymous.

• A:Answer Hello there, We are glad to receive your inquiry. Let’s get you the details you need. We guarantee you that our washers have undergone and passed strict quality control. If you encounter stinking issues with your unit, please click the link and the hyperlinks for tips on how to address them. Samsung washing machine or laundry smells bad (Please select what kind of odor is coming from your washer): https://www.samsung.com/us/support/troubleshoot/TSG10007246/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151398483 so our team can pull up your information when you message us. Have a great day. -John

  Answered 3 months ago by Samsung

  
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Q: QuestionDo u have to stack this and does it have lvling feet?

Asked 3 months ago by Anonymous.

• A:Answer Hello there, No, you do not have to stack this Samsung washing machine; it can be used as a standalone unit. It is designed with a shallower depth to fit within existing laundry spaces and can be stacked with a compatible dryer if desired, using a separate stacking kit. And yes, this washer has leveling feet. These feet are essential for ensuring the machine is installed on a level, solid floor to prevent excessive vibration, unbalancing, or movement during operation. Have a great day. -John

  Answered 3 months ago by Samsung

  
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Q: QuestionI want to change the default cycle when I turn on the machine. Previously this was called "My Cycle" or it remembered what cycle I did previously. Is there a process to update it? If not, is that an option on any Samsung machine?

Asked 3 months ago by Nancy.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - White

• A:Answer Hi Nancy, Yes, you may download a cycle using the SmartThings app. Below is the link to the user manual; kindly go to page 41 for instructions. User manual. https://downloadcenter.samsung.com/content/UM/202401/20240124193442537/DC68-04355A-04_IB_WF6300B_EN_CFR_MES_240123.pdf Thank you and have a great day! -Ricardo

  Answered 3 months ago by Samsung

  
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Q: QuestionCan it be installed to normal drain height, but 8’ lateral drain distance.? Location is 8’ to right of drain box. Thanks.

Asked 3 months ago by Romo.

• A:Answer Hi there, Yes, this washer model can be installed on a normal drain height; it needs to meet a minimum drain height of 18" (46cm) to prevent the washer from siphoning water. Have a great day. -John

  Answered 3 months ago by Samsung

  
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Q: QuestionIs there a setting for deep fill and soak?

Asked 3 months ago by Anonymous.

• A:Answer Greetings! No, Samsung front-load washing machine models like this one do not have a Deep Fill feature or cycle. This feature is typically found on Samsung top-load washing machines. This model also does not include a Soak cycle, but it does have a Pre-Soak feature. By pressing the Pre-Soak button on the control panel at the start of the wash cycle, the machine adds 30 minutes of soaking time before the main wash begins. Leo

  Answered 3 months ago by Samsung

  
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Q: Questiondo I need to buy a kit to stack my washer and dryer

Asked 4 months ago by Anonymous.

• A:Answer Greetings! Yes, a compatible stacking kit is required to stack a compatible Samsung dryer with this Samsung washing machine model. The correct stacking kit for this washer and its matching dryer is model SKK-8K. Leo

  Answered 4 months ago by Samsung

  
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Q: QuestionWhat is hose the in and the out hose Capable with this washer

Asked 5 months ago by Johanna.

• A:Answer Hi Johanna, We recommend contacting our Samsung Parts Team at (800) 627-4368. They are available Monday through Friday from 9:00 AM to 6:30 PM EST to assist you with finding a compatible hose for your unit. They can verify the availability of the parts and accessories for the appliance. You may also contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 5 months ago by Samsung

  
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Q: Questioncan door be reversed

Asked 5 months ago by CraigJ.

• A:Answer Hello CraigJ, No, the washer's door is not reversible. Have a great day. -Kimberly

  Answered 5 months ago by Samsung

  
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Q: QuestionThis machine comes with washer and dryer like two saprete.washer and dryer

Asked 5 months ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - White

• A:Answer This is just washer. No drying function.

  Answered 5 months ago by RobertKVerified Purchase

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Q: QuestionI have an older pedestal, Is it compatible to my existing WE357A7W pedestal? Will it fit and sit nicely?

Asked 6 months ago by Iman.

• A:Answer No, Iman, the pedestal with model WE357A7W is not compatible with the washer, as the compatible pedestal would be WE402NW/A3. Have a great day. ^Camille

  Answered 6 months ago by Samsung

  
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