Questions & Answers

Q: Questionwhat if i live in an apartment without a water hookup… can i buy a hose and connect it to a sink?

Asked 4 years ago by jomama.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Hi jomama. Thank you for reaching out regarding your Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ if you can use a water hose and hook it up on the sink. Regarding your concern, yes, you can as long as the following requirements are met. Here are the requirements. Proper water pressure for this washer is between 20-116 psi (137-800 kPa). Water pressure less than 20 psi (137 kPa) may cause the water valve not to close completely. Or, it may take longer to fill the drum, causing the washer to turn off. Water taps must be within 4 ft. (122 cm) from the rear of the washer so that the provided inlet hoses reach the washer. I will be sharing this link to your user manual for further assistance. Please go to page 17. https://downloadcenter.samsung.com/content/UM/202003/20200323131637312/WF6000T_SEHC_DC68-04006F-01_EN_CFR_MES.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144257657 ^Camille

  Answered 4 years ago by Samsung

  
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Q: QuestionThis thing is using hot water when I choose cold setting. Hoses are hooked up correctly. How can I turn this feature off? I do not want the hot water used in every wash.

Asked 4 years ago by Aham.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer I'm happy to help with this, Aham! It sounds like you've already checked the primary causes of this. However, I can also provide this link (https://bit.ly/2XDAs3v) to a guide with some additional steps you can take when the washer is filling with the wrong temperature water. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDo you have to buy a separate piece to stack the dryer?

Asked 4 years ago by Nana.

• A:Answer You are correct, Nana! To stack this dryer on top of the matching washer, you will need stacking kit model SKK-8K. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionJust bought the pair, is 3 inches enough room for hose clearance? The closet depth is 34.5 inches deep.

Asked 4 years ago by Josh.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer Yes, it will be a tight fit but it will be enough clearance. I have 34.25" from the wall to the front of the unit, this includes the hose behind the unit. I assume the width of the closet is adequate.

  Answered 4 years ago by KMAJVerified Purchase

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Q: QuestionI just purchased this washing machine. How do you use the steam function? It lists it as a feature but there is nothing on the front panel or in the manual about a steam function. That is one of the main reasons I bought this machine.

Asked 4 years ago by MattB.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Hello MattB, this model washing machine (WF45T6000AW) does not offer the steam wash feature. Here is a link to our website Samsung.com for you to view our washing machines that offer the steam wash feature (https://www.samsung.com/us/home-appliances/washers/front-load/?type=Front+Load&key_features=Steam+Washing+Technology). We thank you for choosing Samsung. ^Lena

  Answered 4 years ago by Samsung

  
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Q: QuestionWhich way do the doors swing?

Asked 4 years ago by Joie.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Right to left

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionDoes it matter that my current dryer is 33"? I just need to know if it would posses a problem for stacking them in the future

Asked 4 years ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer That's a great question! In order to stack one of our dryers on top of a washer, you'll need a stacking kit that is compatible with both. This washer uses stacking kit model SKK-8K. If you'd like to leave another question with the dryer model number, I would be happy to check if it is also compatible with this stacking kit. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionMy closet only has one 240 plug. I bought the set of these. Does the washer plug into the dryer somehow or do I need another outlet

Asked 4 years ago by Plug.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer We appreciate you asking! The washer and dryer will require their own separate outlets. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionAre both washer and dryer 120 volt?

Asked 4 years ago by Barry.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Thanks so much for asking, Barry! While this washer will connect to a 120V outlet, the dryer may not. This will be determined by whether the dryer is a gas model or an electric model. If you'd like to leave another question with the dryer model number, I'd be happy to check that information for you. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questiondoes this dryer have a light inside?

Asked 4 years ago by jdl.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Yes. It has a light inside.

  Answered 4 years ago by DryerbuyerVerified Purchase

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Q: QuestionCan I reverse the way the doors open?

Asked 4 years ago by Jay.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Thanks so much for asking, Jay! Because of the high risk of causing water leaks, the washer door is not able to be reversed. However, all Samsung dryer doors are designed to be reversible. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs the door reversible so you can choose which way it opens?

Asked 5 years ago by Joe.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Thanks for asking, Joe! While Samsung dryer doors are designed to be reversible, our washers are not. This is due to the risk of causing leaks from the washer door. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionI am wondering if I can use powdered soap (like Molly's Suds, detergent-free for allergy reasons) with this machine?

Asked 5 years ago by Soap.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer I am unfamiliar with the particular brand, but if it is an “HE” soap, then I think the answer is yes. I also have allergy issues, but use All Free & Clear, as it is a high efficiency soap. You do not want to use too much soap concentrate in a front load washer! There is little water used and too much soap will gunk everything up.

  Answered 5 years ago by AnahkneemooseVerified Purchase

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Q: QuestionWe got this today and it was installed by your guys. The washer does not pull water. We’ve read and done everything. We have water but it’s not entering the machine. What can we do?

Asked 5 years ago by PullingWater.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer I would definitely call Best Buy! I know that when I started my wash the first time that it took a minute for the water to enter machine even though I could hear water coming in. I almost was afraid something wasn't connected. It was fine though!! It must tumble the clothes in the drum before water actually comes in.

  Answered 5 years ago by MerkieVerified Purchase

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Q: QuestionCan these be installed in a closet?

Asked 5 years ago by Vivi.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Hi there Vivi! You can install this washer in an enclosed space. Beginning on page 18 of the user manual (https://bit.ly/2Hb6BqW) you'll find all the required spacing needed for installation. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes the dryer's plug-in have 3 prongs or 4 prongs?

Asked 5 years ago by RG.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Thanks for asking, RG! The dryer's power cord is sold separately, so you can get whichever fits your home. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes the vent kit for hook up require an outdoor vent or can this be installed in any space? Thanks

Asked 5 years ago by Noemie.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Has to be vented but has option for side vent or rear vent.

  Answered 5 years ago by Colleen

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Q: QuestionDoes this washer have a 10y drum warranty? in addition to the 10y motor warranty. Also, can the door be installed on the other side if needed?

Asked 5 years ago by Mitchell.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Hi there, I can answer this for you. This is the warranty that is provided with our Samsung Washer is below: One Year Parts and Labor Three Year Stainless Steel Tub (Part Only) 10-Year Direct Drive Motor Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionHow long does it take to wash a large load of clothes?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer At least an hour if you put it on normal mode for medium load it will take 45-1 hour depending on the exact settings u chose

  Answered 3 years ago by Isaacmars

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