“The lower oven door will not open. I can only open the top oven door not the lower door because it stays locked”
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Hi there, Thank you for reaching out to us. We are glad to know that you are using Samsung products. We apologize for the inconvenience of the oven door, not opening. Don't worry will surely notate your experience about this matter for a better service and products in the future. For future reference, I highly recommend visiting this link for basic troubleshooting steps: The oven door is locked: https://www.samsung.com/us/support/troubleshooting/TSG01001957/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/NX58K9850SS/AA If you need further assistance, please reach us through the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144598791 Thank you for choosing Samsung. Have a great day. -Trisha-
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