“I purchased the Samsung Gear Fit 2 on Aug. 10 with the 2 year product replacement. I cannot find my watch so it must have fallen off my arm at some point since I never take it off except to shower. Can the product replacement help me in anyway? Thanks!”
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I would bet all I own that the answer is NO. I sent mine in for a 3-5 day warranty repair. When it became obvious (through numerous lies and promises that never materialized) that Samsung had lost my Fit2 I requested it be sent back to me in current state (without repair) in an attempt to prove it was lost. As predicted they refused. They bought themselves a couple of more days by saying my repair had been made #1 priority and they would express ship it back that day. When it became obvious that was a lie and with the presumption they has lost my device I would call and ask for managers until they hung up, then I'd call back. Weeks into this they made a confession - however given their ease of lying this may or may not be true. Supposedly Samsung has concluded the battery and motherboard in these devices are unfit and not competitive with other brands so they are trying to redesign. They have exhausted the supply of spare parts and not making any more. So - they could not repair your device even if it weren't lost! What happens next I can only speculate is a game where they try to void as many warranties as possible and just return the broken bracelets. For others they do promise replacement but the stories thus far run just like the stories when they were faking the repair. We will ship your new replacement tomorrow - tomorrow comes no Fit2 and - so sorry we were waiting on approval from corporate - tomorrow - tomorrow. Sorry for your loss but your way was far less stressful than dragging out the same result for weeks.
Sorry, there was a problem. Please try again later.Neither BestBuy nor Samsung will stand behind this product, even though the band is defective. I am a nurse, and mine fell off at work and I didn't even know it . It was not not due to carelessness! Both companies said it was my loss! The warranty I bought only covers damage, not loss, even though the band is trash! A co-worker had purchased an Apple watch, and they stood behind theirs when the band was defective. Not so with Samsung.
Sorry, there was a problem. Please try again later.Yes I think so just go back to the store and tell them what had happen and they will tell you what has to be dune and or where to get it replace.
Sorry, there was a problem. Please try again later.Probably not. There is no way to prove the device was the problem. They usually don't cover carelessness
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