“I have been using mine for over a year and a half and it is offline. Could a power surge cause this and is it possible to reset it after a power surge? Or do I just need to be in range with the app and re-set it up? Or....is it fried?”
Answer This Question
1-2 of 2 Answers
Hi.. 1st, yes reset the device if you can't get into it's settings via the app. Be sure to link it up to your home wifi network. I think once "if it successfully logs in to your network, you should update it's firmware. It might do that automatically, I'm not sure on how they handle firmware updates. I do know they have updated the firmware within the last year. There are two Smartthings apps out there. Be sure you're NOT using the classic app, but are now using the NEW app. Another check would be for you to go into your router's programming mode and check and see if that device has been added onto your wifi network map. If not, then the device isn't pairing/sync'ing to your network and could be fried.
Sorry, there was a problem. Please try again later.Hey Surfmaster, check out the troubleshooting tips for the SmartThings Hub on our Support page here -- https://support.smartthings.com/hc/en-us/articles/360031022131. If you have questions, or need additional assistance, reach out to our dedicated SmartThings team at 1-866-813-2404 or [email protected]. Thank you! ~Samsung Brand Ambassador
Sorry, there was a problem. Please try again later.