Questions & Answers

Q: QuestionThe bottom attachment that the mop pad fits over broke, can i replace that part?

Asked 6 years ago by Drew.

• A:Answer Hello Drew, We are sorry to hear that you are experiencing an issue with the mop head on the Shark - Professional Electronic Steam Pocket® Mop. To assist with ordering a replacement mop head, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. Thank you, The Customer Support Team

  Answered 6 years ago by Shark Support Team

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Q: QuestionCan this mop be used/recommended on all hard floor types - specifically real wood floors? Thank you!

Asked 6 years ago by Keating.

• A:Answer Hello Keating, We would like to inform you that the Shark - Professional Electronic Steam Pocket® Mop works great on most sealed bare floors. With this being said, we recommend contacting the manufacturer of the flooring to verify compatibility. We hope this information helps. The Customer Support Team

  Answered 6 years ago by Shark Support Team

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Q: QuestionWill this model work well on ceramic tiles too?

Asked 6 years ago by Yvy.

• A:Answer Yes, this model will work on ceramic flooring.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionCan this be used on laminate flooring?

Asked 6 years ago by Jan.

• A:Answer Yes it can. I use it on any floor with the exception of carpet. However, I would suggest you pay close attention to your flooring after use. The quality of your flooring may not be as good as you think it is.

  Answered 6 years ago by KaseyVerified Purchase

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Q: QuestionDoes this product work on vinyl plank flooring?

Asked 6 years ago by Anonymous.

• A:Answer Hello, We would like to inform you that the Shark - Professional Electronic Steam Pocket® Mop works great on most sealed bare floors. With this being said, we recommend contacting the manufacturer of the flooring to verify compatibility. We hope this information helps. The Customer Support Team

  Answered 6 years ago by Shark Support Team

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Q: QuestionDoes this have an on/off button?

Asked 6 years ago by Taffybentley.

• A:Answer Hello Taffybentley, We would like to inform you that the Shark - Professional Electronic Steam Pocket® Mop has an On/Standby button. By pressing the button once, the steam mop will be in Dist mode. Pressing the button a second time will put it in Mop mode. Continue to press the button until the light around it flashes to stop the steam. We hope this information helps. The Customer Support team

  Answered 6 years ago by Shark Support Team

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Q: QuestionDoes this come with attachments for cleaning kitchen counters etc.

Asked 6 years ago by Fred.

• A:Answer Hello Fred, We would like to inform you that the Shark - Professional Electronic Steam Pocket® Mop is not designed for above floor cleaning. We hope this information helps. The Customer Support Team

  Answered 6 years ago by Shark Support Team

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Q: QuestionAre there scent pads available for the Shark?

Asked 6 years ago by Jess.

• A:Answer I don't think so cause they are washable pads. However I love my shark does a great job

  Answered 6 years ago by ChristineVerified Purchase

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Q: Questionhow much water does the tank hold?

Asked 6 years ago by bee.

• A:Answer The tank of this mop holds 16.9 ounces, or half a liter.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionI can't seem to find this in the description. Do you just use water for the device or does it require a certain cleaner?

Asked 6 years ago by Cleaning.

• A:Answer Distilled water is best. Do not use any thing other than water in it.

  Answered 6 years ago by SteamheatpVerified Purchase

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Q: Questionare the pads re-washable?

Asked 6 years ago by venus.

• A:Answer Hello venus, We would like you to know that the pads for the Shark® Professional Electronic Steam Pocket® Mop are washable. We recommend machine washing the pads separately in warm water, using liquid detergent. Never use bleach, powdered detergent, or fabric softeners, as they may damage or leave a coating on the pads. We hope this information helps. The Customer Support Team

  Answered 6 years ago by Shark Support Team

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Q: QuestionHow much does this model weigh? How does the weight compare with the S3601? And what are capability differences between these 2 models? Is the 3601 an updated version o the SE450

Asked 7 years ago by Nancy.

• A:Answer The mop weighs 8 pounds.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionHow to turn and trouble shooting

Asked 7 years ago by Betty6.

Q: QuestionCan the Shark Disposable Pads (DXT100) be used for this model?

Asked 7 years ago by Lea.

• A:Answer DXT100 is not compatible with this model.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionCan this be used on laminate flooring and vinyl?

Asked 7 years ago by Katie.

• A:Answer Yes, this mop has a button to use on laminate floors. This prevents the mop from putting out so much steam. I mopped my laminate floors anf it did a great job.

  Answered 7 years ago by HappymopVerified Purchase

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Q: QuestionWill this clean hairspray from bathroom tile floors?

Asked 8 years ago by Corpuscleaner.

• A:Answer Yes, the mop is suitable for cleaning hair spray off a bathroom floor.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionDoes it clean carpets?

Asked 8 years ago by Dimples.

• A:Answer No, but it works great on tile and hard wood floors.

  Answered 8 years ago by TinaroxsVerified Purchase

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Q: Questiondoes it work on carpet?

Asked 6 years ago by Anonymous.

• A:Answer No, it does not work on carpet.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionCan this be used on luxury vinyl plank?

Asked 6 years ago by Char.

• A:Answer Hello Char, We would like to inform you that the Shark® Professional Electronic Steam Pocket® Mop works great on most sealed bare floors. With this being said, we recommend contacting the manufacturer of the flooring to verify compatibility. We hope this information helps. The Customer Support Team

  Answered 6 years ago by Shark Support Team

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