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Page Showing 21-40 of 60 questions
  • Questiondoes the remote control has a backlit function? Does it light up in the dark?

    Asked by remotecontrol.

    • Answer Hi remotecontrol, Thank you for your inquiry! Unfortunately, no. The A80L TV does not include the backlit remote controller however, you can purchase the backlit remote and pair it with the A80L. I hope this helps! Regards, Carl

      Answered by SonyListens

  • QuestionIs the Apple TV app available on this television?

    Asked by NKM.

    • Answer Yes, apple is available,

      Answered by AlbertW

  • QuestionWhat is the VESA mounting pattern for this tv?

    Asked by Zee.

    • Answer Hi Zee, Thank you for your inquiry! The XR55A80L can use multiple TV mounts that support a Vesa pattern of 11 13/16 x 11 13/16 (300 × 300 mm). Sony offers a flush mount TV bracket designed to mount the TV flush to the wall (SU-WL855). Sony strongly suggest that the installation of our TV on a wall be performed by qualified professionals. Regards, Carl

      Answered by SonyListens

  • QuestionAbout how much does an antenna cost for the system to make it work? oM

    Asked by djb.

    • Answer Depends on what antenna you need. A medium range outdoor antenna may cost about $60 while an indoor antenna about half that cost.

      Answered by Anonymous

  • QuestionWill this tv show 8K and higher resolutions in 4K?

    Asked by RONC.

    • Answer Hi RONC, thank you for your inquiry. This TV displays all video input signals in a resolution of 3840 dots × 2160 lines (4K). If you are looking for an 8K display, you might consider checking the Z9K 8K HDR Mini LED TV with smart Google TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Hope this helps. Erin

      Answered by SonyListens

  • QuestionI just want to listen to Music Choice selections, but do not want to have the screen on all the time. How do I get a black screen and just listen to the audio?

    Asked by RockHutley.

    • Answer Hit the Wrench Icon on your remote and scroll to the right. You will see a “Picture Off” option.

      Answered by Cableguy

  • QuestionWhat size screws are needed for a mounting bracket to this tv? THANKS!

    Asked by BUCK.

    • Answer Hi BUCK, Thanks for inquiring about the TV. It uses an M6 screw with a length of 10 mm – 12 mm (not supplied). The BRAVIA 55" A80L conforms to the VESA Mount Standard and has a VESA hole pattern of 11.81 x 11.81 inch (300 x 300 mm). If you use an optional Wall-Mount Bracket (Except SU-WL855 and SU-WL905), the length of the screw for wall-mount bracket differs depending on the wall-mount bracket thickness. For more on wall-mount screw size, see “Installing the TV to the Wall” on page 1 from the link below. https://www.sony.com/electronics/support/res/manuals/5048/e3f22eae0e439ed78de9065697362eb8/50481191M.pdf For product protection and safety reasons, Sony strongly recommends that installation of your TV on the wall be performed by qualified professionals. Hope this helps. Regards, Jess

      Answered by SonyListens

  • QuestionHow wide from side to side is the tv

    Asked by Anonymous.

    • Answer Hi there, Thanks for your inquiry. If you are looking to figure out the screen width (distance from left to right) of the TV, it is approx. 48.38 inches (1,227 mm) wide. For your reference, please check the approximate dimensions of this TV below: Dimension of TV without Stand (W x H x D): 48.38 x 28.13 x 2.13" (1,227 x 712 x 53 mm) Dimension of TV with Stand (Standard position) (W x H x D): 48.38 x 29.13 x 13" (1,227 x 738 x 330 mm) Dimension of TV with Stand (Soundbar position) (W x H x D): 48.38 x 30.75 x 13" (1,227 x 780 x 330 mm) Dimension of TV with Stand (Narrow position) (W x H x D): 48.38 x 29.13 x 13" (1,227 x 738 x 330 mm) For more details about the product dimensions for XR A80L series, please visit the link below. https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80l/articles/00268168 Regards, Jess

      Answered by SonyListens

  • QuestionIs this an 8k tv?

    Asked by Jay.

    • Answer No, 4k

      Answered by BaileyF

  • QuestionHow do I get the TV to produce sound on my regular channels? Eifgt now I get no sound.

    Asked by Martin.

    • Answer Hi Martin, Thank you for choosing Sony! We are sorry to hear that you are experiencing difficulties with your Sony TV. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, if you are using a soundbar or an external audio device to connect with the TV, please check that the TV is set to audio system on the sound settings and make sure that the connected audio device is powered on. If you are only using the TV speakers, please make sure that the audio setting is set to TV speakers. Also, please check if the same issue occurs on built-in applications or other inputs. May we also contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Case ID: Full Name: Username: Telephone Number: Sony Model Number: Regards, Carl

      Answered by SonyListens

  • QuestionI watch TV for many hours a day every day. Will the A80L model experience burn ins if left on all day, including the news with the logo on the bottom corner?

    Asked by Nathan.

    • Answer Hi Nathan, thank you for your question. The A80L uses Google TV OS. Organic LED displays (OLED) may experience image retention if an image is continuously displayed for a long period of time, or the same image is repeatedly displayed. This is due to the characteristics of the materials used to achieve high-definition imaging. Sony has implemented certain features to combat screen retention when watching any content with Static images. The good news is, we have steps to protect the TV screen from image retention like Pixel Shift and Panel Refresh found within the TV settings just to name a few. Thank you for asking and please let us know how else we can help. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Regards, Erin

      Answered by SonyListens

  • QuestionIs it compatible with a JBL soundbar?

    Asked by Anonymous.

    • Answer Hi there, Thank you so much for your inquiry! The Sony XR55A80L TV offers several connection options for connecting to a soundbar. HDMI (ARC/eARC) Optical Digital Audio Cable Bluetooth If your soundbar supports these connections, it will pair with the XR55A80L TV. For more information on this, please check our related article link: https://www.sony.com/electronics/support/articles/00014997 Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! I hope this helps! Regards, Carl

      Answered by SonyListens

  • QuestionHow is this TV paired with the Playstation 5? Is there any chance of burn in and how is the graphic fidelity?

    Asked by SaintKenn.

    • Answer Hi SaintKenn, Thank you so much for your inquiry! The XR55A80L TV is a perfect pair for the Playstation 5! Due to the characteristics of the materials used to achieve high-definition imaging, an OLED TV screen may experience image retention if an image is continuously displayed for long periods or when the same image is displayed repeatedly. To protect your TV screen, avoid the conditions that may cause image retention whenever possible. For more information on how to prevent burn in, please see our article link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a95k/articles/00173479 Regards, Carl

      Answered by SonyListens

  • QuestionThe audio output comes for Dolby atmos

    Asked by Jimmy.

    • Answer Yes the tv has Dolby Atmos

      Answered by AlexaQ

  • QuestionHow do I shut off the Music Volume Voice?

    Asked by Anonymous.

    • Answer Hi there, Thank you for choosing Sony! You may be referring to the Talk Back or Screen Reader feature. To turn this off, please use the remote controller to change the Talkback and Screen Reader setting. On the supplied remote control, press the HOME button > Select Settings → Accessibility. > Under Services, make sure Talkback and Screen reader are Off. For reference, please check our related TV article link: https://www.sony.com/electronics/support/articles/00232484 Should you need further assistance, please contact us for help. Please email the below information to [email protected] Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Model Number: Issue: Regards, Carl

      Answered by SonyListens

  • QuestionIs it common for the screen/glass to have warped or ripple areas? Mine has what looks like an area that’s a bit concave when the reflections hit it. It’s not noticeable when the tv is on - it’s just clearly not a perfectly flat display.

    Asked by Joshua.

    • Answer Hi Stormtrooper615, This isn't a malfunction of the OLED TV. The panel is bonded to the structure which causes a slight distortion when the TV is turned off. However, this will not affect the picture quality of the TV. If you feel like the ripple effect affects the picture quality of the TV, please reach out to us for assistance. May we contact you to help? If so, please email the below information to [email protected] Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Model Number: Issue: Regards, Carl

      Answered by SonyListens

  • QuestionTV will not connect to the Internet and our WiFi signal is very strong. TV tries to connect but cannot. Tried a soft reset but didn’t help. Any ideas.

    Asked by Ohio.

    • Answer I wish I could help. I am having the same issue and it was installed by Geek Squad in October.

      Answered by nebsail

  • QuestionWill the tv connect with Sonos speakers?

    Asked by KK.

    • Answer Yes, that is what we did. All you need to do is to connect the HDMI cable from the ARC output of the TV to the ARC input of the Sonos soundbar.

      Answered by LucindaL

  • QuestionDoes the remote have a sleep feature?

    Asked by Norcal99.

    • Answer Yes

      Answered by HJM81