“I have accidentally turned on a feature where a voice speaks telling what I've done. This is very annoying and I can't figure out how to shut it off. At the same time this happened, my sound bar stopped working. Can you help me get this back to normal?”
Answer This Question
1-2 of 2 Answers
Go to settings and turn voice off
Sorry, there was a problem. Please try again later.Hi, Thank you for reaching out to us. We're sorry to hear the issue that you are experiencing with the TV. If the TV is reading or describing the menu out loud, the Talkback or Screen reader feature may have been enabled through the Accessibility Shortcut window. To turn this off, please follow the steps on this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80j/articles/00232484 Should you need further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: Best Buy Username: Telephone Number: Model Number: Issue: We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Sorry, there was a problem. Please try again later.