“The bass on my tv is extremely loud that it hurts my ears. I’ve tried every which way adjusting everything and it’s still bad. I even called Sony for help. Is this a defect or can this be fixed. I know someone with the same TV and I don’t hear this. Help”
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I use a sound bar to control the sound output
Sorry, there was a problem. Please try again later.Hi Sound, Thank you for reaching out to us and we are sorry to hear the issue that you are experiencing with the TV. May we know the case number so we can review your file and do the best possible for you? May we also know if you are using the TV speakers or an audio system is connected to the TV? May we know if the issue persist on all inputs and video content you are watching? Bass sound and quality may also vary depending on the connected device and source that you are playing. However, you can configure various settings related to the TV’s sound such as sound quality and sound mode. For steps, please refer to this link: https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_02.html May we contact you to help? If so, please email the below information to [email protected]. Name: Best Buy Username: Telephone Number: Model Number: Issue: We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
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