A:AnswerHi. This is Katrina from TracFone Wireless. Yes. You need to add an airtime card to your phone to keep your service active. You can add any Pay As You Go Plan to your phone so long as it comes with service days.
A:AnswerHi. This is Katrina from TracFone Wireless. Unfortunately, no. TracFone device will not work when you are located anywhere outside of the United States, Puerto Rico, Hawaii and the US Virgin Islands including, without limitation, while you are offshore or in international waters. Thank you!
A:AnswerHi. This is Katrina from TracFone Wireless. All phones that we offer have the ability to access the internet. However, with basic phones, you do not have to use the internet to make it work.
A:AnswerHi. This is Katrina from TracFone Wireless. To turn on the speaker of the phone while you are on call, you only need to press the speaker button.
A:AnswerHi. This is Katrina from TracFone Wireless. Yes. As long as the phone number is still active, you can transfer it to this phone. To process the transaction, please text the word TRANSFER to 611611. For further assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!
A:AnswerHi. This is Katrina from TracFone Wireless. Unfortunately, no. You cannot download an application on this phone because it requires a bigger space. Thank you!
A:AnswerHi. This is Katrina from TracFone Wireless. Yes. You have to make a phone call in the phone at least once a month to keep your service active. Also, a plan is needed to keep your service active even though you won't be using it every day. For us to further discuss this with you, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!
A:AnswerHi. This is Janet from TracFone Wireless. Yes, you can block incoming calls from certain phone numbers on your contact list. Should you have other queries or concerns, just chat with us at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
A:AnswerHi. This is Wendy from TracFone Wireless. This phone is not unlocked. In order for you to use it to another service provider, the phone needs to be unlocked. These are some of the main criteria used to determine your device's eligibility for the Unlocking Program.
1. The device must have not been reported as stolen, lost, or associated with fraudulent activity.
2. The device may have already been unlocked or device may have a pending unlock request (customer should call for resolution).
3. The device must have been activated on TracFone service for no fewer than 12 months.
4. The device must have redeemed no fewer than 12 months of service.
5. The device must have active service or be within 60 days after service expired.
But we have a newly released update with our unlocking procedure. You will now have the option to unlock your phone for a fee if you have not met the 12 months of service requirement. The fee will be $150 minus $12 for every paid active month per device (cards on reserve are not calculated as paid active). For further assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611.
A:AnswerHi. This is Wendy from TracFone Wireless. Yes, it can call your Verizon cellphone or any phone numbers. Yes, it needs a prepaid card to activate. You can visit our website and check out our available service plans with prices. Thank you for your inquiry.
A:AnswerHi. This is Janet from TracFone Wireless. Yes, our Unlimited Talk and Text plans are compatible with the TracFone LG Classic Flip phone, as well as the Alcatel My Flip phone. Have a nice day.
A:AnswerHi. This is Wendy from TracFone Wireless. You can transfer your phone number from Metro PCS, but the plan can't be transferred because we have different services. Should you have further queries, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. Thank you.
A:AnswerHi. This Katrina from TracFone Wireless. We're sorry for the trouble this has caused you. You have to unlock the device first before you can transfer your photos to the computer. Allow us to help you. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!
