A:AnswerHi. This is Cristy from TracFone Wireless. Unfortunately, no. International roaming is not allowed. Calls must originate from the US or Puerto Rico only. Thank you.
A:AnswerHi. This is Wendy from TracFone Wireless. Yes, you can. Should you have further queries or concerns, just let us know. You can copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
A:AnswerHi. This is Ramel from TracFone Wireless. Yes, you can transfer the minutes from the flip phone to your Smartphone. Should you need assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!
A:AnswerHi. This is Wendy from TracFone Wireless. This phone doesn't have service and minutes yet. You will need to buy one of TracFone's service plans. You can buy one from our website or text BUY to 611611. Thank you.
A:AnswerHi. This is Katrina from TracFone Wireless. Yes. You will be able to access the internet as long as you have a Wi-Fi connection. But you cannot cannot call or text using the phone without adding an airtime card. Thank you!
A:AnswerHi. This is Cristy from TracFone Wireless. If you have remaining minutes and service days from the old phone, you can transfer it to your new phone. To keep your service active, you will need to purchase and add an airtime card on or before your service end date. You can purchase any of the available Smartphone or Basic Plans with different service days included. We have plans that include 30, 60, 90 or 365 service days. TracFone airtime is issued in unit increments. All calls are charged at a rate of one (1) unit per minute. With some older TracFone handset models, roaming calls are charged at the rate of two (2) units per minute. There is no additional charge for nationwide long distance or for international long distance, in eligible plans, to countries designated at the website. For most feature phones, the rate to send or open a text message is 0.3 units. Smartphones have separate buckets of units for voice calls, text messaging and data usage. Voice calls are charged at the rate of one (1) unit per minute. Text messages are charged at the rate of one (1) unit per text. Data is charged based on actual usage. Thank you.
A:AnswerHi. This is Katrina from TracFone Wireless. The wireless technology for this Alcatel TCL A3 (A509DL) phone is 4G LTE(CDMA). 4G/4G LTE phones will work on the 5G network. These phones just won't get the 5G speed. You must have a 5G-capable phone to access the 5G network. Thank you.
