“tracfone sent out a notifice of shutting my phone down the first time they did it.....recently there was NO notice at all...second time in two years. also happened to a member who had over three hundred minutes left..will it happen with a new phone?”
Answer This Question
1-1 of 1 Answer
Hi. This is Cristy from TracFone Wireless. We're sorry for the trouble. We will make sure to send out notifications to our customers if the phone will no longer be compatible due to network carrier updates or changes. For more information, please contact us via chat using this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
Sorry, there was a problem. Please try again later.