A:Answer VERY VERY VERY HARD
Tracfone is the worst company I have ever done business with. If I could give them a negative -10 rating I would. CUSTOMER SERVICE IS TERRIBLE. The hold times are ridiculous. 2 or more hours. When you do speak to someone, they speak awful broken English. None of the agents are trained, they give you wrong information. I have been calling to get my daughters phone working since Jan 2022. TRACFONE sent me 3 wrong sim cards. Awful customer service. The 2nd sim card I paid to get overnight & it took 5 days. I will be calling my credit card company about that. – THEY ALSO OWN STRAIGHT TALK, NET 10, PAGE PLUS CELLAR, SIMPLE MOBILE VERIZON AQUIRED TRACFONE 9/14/20. BILLIONAIR CARLOS SLIM OWNS THEM ALL.
3/28/22 Wasted another night on the phone with tracfone. They wont transfer the data text talk from Sierra’s phone not working phone to my sons phone working phone. Sierra’s phone has not worked since Jan 2022. I have been calling and calling to get this resolved phone still not working.
