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VERY VERY VERY HARD Tracfone is the worst company I have ever done business with. If I could give them a negative -10 rating I would. CUSTOMER SERVICE IS TERRIBLE. The hold times are ridiculous. 2 or more hours. When you do speak to someone, they speak awful broken English. None of the agents are trained, they give you wrong information. I have been calling to get my daughters phone working since Jan 2022. TRACFONE sent me 3 wrong sim cards. Awful customer service. The 2nd sim card I paid to get overnight & it took 5 days. I will be calling my credit card company about that. – THEY ALSO OWN STRAIGHT TALK, NET 10, PAGE PLUS CELLAR, SIMPLE MOBILE VERIZON AQUIRED TRACFONE 9/14/20. BILLIONAIR CARLOS SLIM OWNS THEM ALL. 3/28/22 Wasted another night on the phone with tracfone. They wont transfer the data text talk from Sierra’s phone not working phone to my sons phone working phone. Sierra’s phone has not worked since Jan 2022. I have been calling and calling to get this resolved phone still not working.
Sorry, there was a problem. Please try again later.For a first time customer, my experience has been awful. Tried to activate a TracFone branded flip phone, and after choosing a plan and entering my credit card info, I'm stuck with an error "No contact for Device". You"d think the logical thing would be to point the customer in the right direction if there is missing data, but NO. I am stuck in Activate, and there is NO online chat available. A poorly designed website.
Sorry, there was a problem. Please try again later.Hi. My name is Cristy and I work with TracFone Wireless. Activating a new phone is very easy. For assistance, please contact us via chat using this link http://bit.ly/2qdrKHH for further assistance. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Using the new phone, you may text the word “Port” or “Activar” to short code 611611. Thank you.
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