A:Answer Hi. This is Cristy from TracFone Wireless. We can turn off the phone's Menu Readout option on the phone. On your phone, go to "Accessibility" and select "Menu Readout". Then, turn it off. For more information, please contact us via chat at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.