A:AnswerHi Janice. Thanks for reaching out to us about this. I'm sorry you're running into issues with getting Norton installed. We can absolutely help out with this. To get started, you can either give us a call at (800) GEEK-SQUAD or (800) 433-5778 or connect with your local Best Buy.
A:AnswerThanks for reaching out! We should be able to help remove that program for you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778 or connect with one of our chat agents at www.geeksquad.com/chat.
A:AnswerHi there. Thanks for taking time to reach out to us. I'm sorry your iPad Pro is draining battery much quicker than it should. We can definitely repair the iPad if need be but we'd be happy with starting with an appointment to look it over and make sure it's not a software issue. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHI Rebecca. Thanks for reaching out to us about that. I'm sorry to hear about your desktop! We'd be happy to look into this with you and see what's going on. We'd recommend creating an appointment with your store so we can take a look in person. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi Alex. Thanks for reaching out to us about this! I'm sorry to hear about the desktop and Macbook. We'd recommend taking a look into Total Tech Support which is a yearly membership. This would cover you for getting both computers diagnosed for hardware issues, saving your data on the devices, potentially reinstalling the operating system, etc. You can learn more about the membership by visiting: https://www.bestbuy.com/site/services/total-tech-support/pcmcat1494357892646.c?id=pcmcat1494357892646.
A:AnswerHi there. Thanks for reaching out to us about this. I'm sorry to hear about your external hard drive!! We understand that you data is super important and will try our best to help you out. The Total Tech Support membership can absolutely help out with this since it will cover the cost of a data transfer onto a different device and if need be, discount data recovery. We'd recommend getting in contact with your local Best Buy to get started. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerThanks for your question, Bryan! There's a few issues that could cause that prompt to appear. We'd love to help however we can and see what options are available to you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerThanks for your question, Andrea! We should be able to diagnose and look into your computer issue for you. To get started, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi Reggie. Thanks for your great question. I'm sorry to hear about your computer! We can absolutely do that for you. To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 and we'll find the best way to do that.
A:AnswerHi Paul. Thanks for your question. We can do most work on Apple iMacs. We'd like to learn more about what you're looking to have us do just to be sure. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
A:AnswerThank you for sharing this with us. It is always frustrating when tech doesn’t work the way we expect it to, and we certainly like binge watching our favorite shows as well. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerFirst of all, I'm sorry for your loss. That said, I appreciate you reaching out to us for support. We would be happy to take a look at your HP laptop so we can provide an estimate for the services you are requiring. However before we can do so, I recommend making an appointment to bring in your laptop so a Geek Squad Agent can take a look at it. You can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this.
A:AnswerThanks for your question, Sabry! At this time, we only service Beats that have Geek Squad Protection. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
