A:AnswerThanks for your question! We should be able to get this issue resolved for you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778 or visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi there. Thanks for your question! We absolutely do screen repairs on iPads in our stores and other devices like it. If you need to set up an appointment for it, you can go ahead and visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy. Otherwise, if you have more questions on these repairs, please get in contact with your local Best Buy. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi Lillian. Thanks for reaching out about this! I'm sorry to hear about the computer's issues. We can absolutely look into this for you. We'd like to see it in the store to find out what's going on. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi there. Thanks for your question. We likely wouldn't be able to do it in the store but can ship the unit to our service center to get repaired or replaced. If you would like to know more about the process or get started, we'd recommend connecting with your local Best Buy store. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thanks for your great question! Honestly, when the computer is that old, it's tough to find replacement parts. You are correct that it has been a known fan issue in the older models. What I'd recommend is using it on top of a laptop cooling pad such as this: https://www.bestbuy.com/site/targus-dual-fan-chill-mat-cooling-system-black/8848369.p?skuId=8848369. This will help the laptop stay cooled when in use. There are several options like this. You can head into our store and see them in person before purchasing if you'd like. I hope this helps!
A:AnswerHi there. Thanks for reaching out about this. I'm sorry to hear about your computer running into issues. We'd be happy to look into this for you. It could be something simple but just to be sure, we'd like to take a look in our store and see how to resolve the problem. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerThanks for reaching out, Cindy! We should be able to help remove that virus for you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-577 or set up a free consultation at your local Best Buy via www.geeksquad.com/schedule.
A:AnswerThanks for reaching out! We should be able to fix this issue remotely. To get started, please call us at (800) GEEK-SQUAD or (800) 433-5778 or connect with one of our chat agents at www.geeksquad.com/chat.
A:AnswerHi there. Thanks for your great question! We see this all the time for laptops that may not even be that old. We can definitely try and run clean ups that will be more thorough than what a computer alone can do. What we might look into is upgrading some of the internal hardware. To get started, we'd love to see the computer in our store. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi there. Thanks for taking time to connect with us on this. To get everything situated for your computer, we'd recommend bringing in the computer to your local Best Buy to get put back together and cleaned up. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerThanks for your question, Dee! The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. Your plan should be honored if you take the device to a store in a different state.
A:AnswerHi Janice. Thanks for reaching out to us about this. I'm sorry you're running into issues with getting Norton installed. We can absolutely help out with this. To get started, you can either give us a call at (800) GEEK-SQUAD or (800) 433-5778 or connect with your local Best Buy.
A:AnswerThanks for reaching out! We should be able to help remove that program for you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778 or connect with one of our chat agents at www.geeksquad.com/chat.
A:AnswerHi there. Thanks for taking time to reach out to us. I'm sorry your iPad Pro is draining battery much quicker than it should. We can definitely repair the iPad if need be but we'd be happy with starting with an appointment to look it over and make sure it's not a software issue. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHI Rebecca. Thanks for reaching out to us about that. I'm sorry to hear about your desktop! We'd be happy to look into this with you and see what's going on. We'd recommend creating an appointment with your store so we can take a look in person. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi Alex. Thanks for reaching out to us about this! I'm sorry to hear about the desktop and Macbook. We'd recommend taking a look into Total Tech Support which is a yearly membership. This would cover you for getting both computers diagnosed for hardware issues, saving your data on the devices, potentially reinstalling the operating system, etc. You can learn more about the membership by visiting: https://www.bestbuy.com/site/services/total-tech-support/pcmcat1494357892646.c?id=pcmcat1494357892646.
A:AnswerHi there. Thanks for reaching out to us about this. I'm sorry to hear about your external hard drive!! We understand that you data is super important and will try our best to help you out. The Total Tech Support membership can absolutely help out with this since it will cover the cost of a data transfer onto a different device and if need be, discount data recovery. We'd recommend getting in contact with your local Best Buy to get started. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerThanks for your question, Bryan! There's a few issues that could cause that prompt to appear. We'd love to help however we can and see what options are available to you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerThanks for your question, Andrea! We should be able to diagnose and look into your computer issue for you. To get started, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi Reggie. Thanks for your great question. I'm sorry to hear about your computer! We can absolutely do that for you. To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 and we'll find the best way to do that.
