Questions & Answers

Name: VTech - CM18445 Main Console - DECT 6.0 4-Line Expandable Small Business Office Phone with Answering System - Silver
Brand: VTech
SKU: 11003919
Price: 122.11 USD
Availability: InStock
Rating: 4.2 (30 reviews)

VTech - CM18445 Main Console - DECT 6.0 4-Line Expandable Small Business Office Phone with Answering System - Silver

Model:: CM18445; |
SKU:: 11003919

User rating, 4.2 out of 5 stars with 30 reviews.

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QuestionCan you add head sets and take calls from 2 separate lines with a headset?
Asked 8 years ago by Louie.
- Answer Head sets can be used to pick up separate lines
  Answered 8 years ago by Ray7
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QuestionDoes the system have the capability of managing more than one line over a single 2 wire connection?
Asked 8 years ago by english.
- Answer English - You can connect to (up to) four single jacks (RJ11). If you have two lines coming from a single jack (RJ14), you can do that too.
  Answered 8 years ago by VTech_Support
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QuestionIf I answer one line and put it on hold, can you pick up that same line on the other cordless phones?
Asked 8 years ago by Lancaster.
- Answer Yes
  Answered 8 years ago by Ray7
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QuestionIf I have three cordless extensions, can all three be used at the same time on different lines? If I am on one cordless phone and another line rings, can someone else use one of the other cordless phones to answer a different line?
Asked 8 years ago by Lancaster.
- Answer Lancaster - Yes. Multiple cordless extensions can be on multiple lines at the same time.
  Answered 8 years ago by VTech_Support
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QuestionDoes this phone have caller ID?
Asked 8 years ago by Glen.
- Answer Yes, this has caller ID.
  Answered 8 years ago by CommunityAnswer
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QuestionIf we have four lines and four phones, can you access the voicemail of all lines on all phones? Is there a message waiting indicator on all phones for all lines?
Asked 8 years ago by Toni.
- Answer Toni - We are assuming that voicemail refers to messages recorded on the CM18445 answering system, rather than voicemail service from your provider. The answer to your question is yes, for messages that are saved in the General Mailbox. However, if you set up a Private Mailbox for an extension, only that extension can access those messages. Each extension will display XX NEW MESSAGES in the presence of unheard messages.
  Answered 8 years ago by VTech_Support
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QuestionCan the answering system be turned off or disengaged?
Asked 9 years ago by Martha.
- Answer Martha - Yes it can.
  Answered 9 years ago by VTech_Support
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QuestionIs this eligible for Geek Squad install? Will it work with Time Warner Cable phone line?
Asked 9 years ago by Jess.
- Answer Jess - CM18445 accepts up to 4 analog lines. It is compatible with cable telephone service.
  Answered 9 years ago by VTech_Support
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QuestionDoes the VTech IS6100 headset count as an extension or is it linked to a specific phone in the group.
Asked 9 years ago by Jenn.
- Answer Jenn - The headset is linked to a specific system deskset.
  Answered 9 years ago by VTech_Support
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QuestionWhat is the range for the phones? We have two buildings, on one phone system.
Asked 9 years ago by Jenn.
- Answer Jenn - Range is a variable and dependent on environmental conditions. Although we cannot predict the range, we know that our phones have excellent range potential.
  Answered 9 years ago by VTech_Support
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QuestionCan phones be used with VOIP?
Asked 9 years ago by Anonymous.
- Answer CM18445 is compatible with VoIP solutions.
  Answered 9 years ago by VTech_Support
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QuestionIs this model compatible with the Grace Digital Message and Music on Hold USB Digital MP3 Player, (GDI-USBM10)?
Asked 9 years ago by Carmen.
- Answer Carmen - If the device can be integrated with a multi analog line phone system, then the answer is yes. You need to find out how the device interfaces with a telephone system.
  Answered 9 years ago by VTech_Support
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QuestionIs there a headset port on the phone? (For a wired headset) if so what is it 2.5 mm or 3.5mm etc? Or are you only able to use the vtech wireless head set?
Asked 9 years ago by Jd.
- Answer CM18445 has a 2.5 jack for a corded telephone headset.
  Answered 9 years ago by VTech_Support
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QuestionNeed cordless headsetWhat cordless headset is compatible with unit CM-18445
Asked 10 years ago by derek.
- Answer derek - VTech IS6100. Thanks!
  Answered 10 years ago by VTech_Support
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QuestionMy answering does not sart. I have set all lines to general mailbox. Once 5 rings complete the phone gets cutoff rather than answeing
Asked 1 year ago by Anonymous.
- Answer Hi - We are sorry to hear that you are having issues with the VTech CM18445. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511. We will work with you to resolve the product issues promptly. Thank you, -VTech Support
  Answered 1 year ago by VTech Baby Monitors Team
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QuestionWhen I put line1 on hold and go back to retrieve the call, it puts line 2 on hold, What causes this and how do I fix it?
Asked 2 years ago by Cool.
- Answer You can’t have two lines open at one time from one phone. It’s autonomic when you put one call on hold and try to answer/retrieve another call from one of the other lines.
  Answered 2 years ago by Anonymous
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QuestionIs this system compatible with a Avaya phone system that has AT&T coverage?
Asked 2 years ago by dhoney.
- Answer Hi - The VTech CM18445 is not compatible with the AVAYA phone system. It is designed to work with analog telephone lines commonly found in residential setting. Thank you, -VTech Support
  Answered 2 years ago by VTech Baby Monitors Team
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QuestionDoes the auto attendant work while a line is in use?
Asked 3 years ago by D.
- Answer In order for the AA to respond to a incoming call there needs to be a line available to receive the incoming call If you have two - four lines, and line 1 is in use, the AA will answer a call coming in on the next available line If all of your lines are in use, the caller will receive a busy signal
  Answered 3 years ago by Drivebuyer
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QuestionCan the base and extension handsets all talk on the same phone line, at the same time, by each simply selecting the same line without having to key anything extra to connect?
Asked 3 years ago by SVIS.
- Answer Sorry, I cannot answer this question as I don't have any additional phones added. The manual does mention conference call capabilities and I "assume" that means with the additional 6 phones that you can add. It has many features, more than I will ever use. I just needed a traditional 3-line phone for my office and wanted to avoid moving my phones to the internet.
  Answered 3 years ago by JustaGamer
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QuestionHow easy to switch between using a wireless headset and wired headset during a call. For example if Im on hold and don’t want to be tied to my desk can I seamlessly pick up my wireless headset and connect the call to that without the caller knowing.
Asked 3 years ago by nat.
- Answer Nat - Due to the nature of your concern, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511. Thank you, -VTech Support
  Answered 3 years ago by VTech Baby Monitors Team
  Answer this question

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Questions & Answers

VTech - CM18445 Main Console - DECT 6.0 4-Line Expandable Small Business Office Phone with Answering System - Silver

Q: QuestionCan you add head sets and take calls from 2 separate lines with a headset?

Q: QuestionDoes the system have the capability of managing more than one line over a single 2 wire connection?

Q: QuestionIf I answer one line and put it on hold, can you pick up that same line on the other cordless phones?

Q: QuestionIf I have three cordless extensions, can all three be used at the same time on different lines? If I am on one cordless phone and another line rings, can someone else use one of the other cordless phones to answer a different line?

Q: QuestionDoes this phone have caller ID?

Q: QuestionIf we have four lines and four phones, can you access the voicemail of all lines on all phones? Is there a message waiting indicator on all phones for all lines?

Q: QuestionCan the answering system be turned off or disengaged?

Q: QuestionIs this eligible for Geek Squad install? Will it work with Time Warner Cable phone line?

Q: QuestionDoes the VTech IS6100 headset count as an extension or is it linked to a specific phone in the group.

Q: QuestionWhat is the range for the phones? We have two buildings, on one phone system.

Q: QuestionCan phones be used with VOIP?

Q: QuestionIs this model compatible with the Grace Digital Message and Music on Hold USB Digital MP3 Player, (GDI-USBM10)?

Q: QuestionIs there a headset port on the phone? (For a wired headset) if so what is it 2.5 mm or 3.5mm etc? Or are you only able to use the vtech wireless head set?

Q: QuestionNeed cordless headsetWhat cordless headset is compatible with unit CM-18445

Q: QuestionMy answering does not sart. I have set all lines to general mailbox. Once 5 rings complete the phone gets cutoff rather than answeing

Q: QuestionWhen I put line1 on hold and go back to retrieve the call, it puts line 2 on hold, What causes this and how do I fix it?

Q: QuestionIs this system compatible with a Avaya phone system that has AT&T coverage?

Q: QuestionDoes the auto attendant work while a line is in use?

Q: QuestionCan the base and extension handsets all talk on the same phone line, at the same time, by each simply selecting the same line without having to key anything extra to connect?

Q: QuestionHow easy to switch between using a wireless headset and wired headset during a call. For example if Im on hold and don’t want to be tied to my desk can I seamlessly pick up my wireless headset and connect the call to that without the caller knowing.

QuestionCan you add head sets and take calls from 2 separate lines with a headset?

QuestionDoes the system have the capability of managing more than one line over a single 2 wire connection?

QuestionIf I answer one line and put it on hold, can you pick up that same line on the other cordless phones?

QuestionIf I have three cordless extensions, can all three be used at the same time on different lines? If I am on one cordless phone and another line rings, can someone else use one of the other cordless phones to answer a different line?

QuestionDoes this phone have caller ID?

QuestionIf we have four lines and four phones, can you access the voicemail of all lines on all phones? Is there a message waiting indicator on all phones for all lines?

QuestionCan the answering system be turned off or disengaged?

QuestionIs this eligible for Geek Squad install? Will it work with Time Warner Cable phone line?

QuestionDoes the VTech IS6100 headset count as an extension or is it linked to a specific phone in the group.

QuestionWhat is the range for the phones? We have two buildings, on one phone system.

QuestionCan phones be used with VOIP?

QuestionIs this model compatible with the Grace Digital Message and Music on Hold USB Digital MP3 Player, (GDI-USBM10)?

QuestionIs there a headset port on the phone? (For a wired headset) if so what is it 2.5 mm or 3.5mm etc? Or are you only able to use the vtech wireless head set?

QuestionNeed cordless headsetWhat cordless headset is compatible with unit CM-18445

QuestionMy answering does not sart. I have set all lines to general mailbox. Once 5 rings complete the phone gets cutoff rather than answeing

QuestionWhen I put line1 on hold and go back to retrieve the call, it puts line 2 on hold, What causes this and how do I fix it?

QuestionIs this system compatible with a Avaya phone system that has AT&T coverage?

QuestionDoes the auto attendant work while a line is in use?

QuestionCan the base and extension handsets all talk on the same phone line, at the same time, by each simply selecting the same line without having to key anything extra to connect?

QuestionHow easy to switch between using a wireless headset and wired headset during a call. For example if Im on hold and don’t want to be tied to my desk can I seamlessly pick up my wireless headset and connect the call to that without the caller knowing.