Questions & Answers

Q: QuestionIs this compatible with the PS4?

Asked 6 years ago by CassT.

• A:Answer Yes, it is compatible with the PS4.

  Answered 6 years ago by CommunityAnswer

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionIf I correct a file on my computer and then do a backup, will it override the backed up file or will it just add another file to my new back up?

Asked 2 years ago by Joy.

• A:Answer It add another file

  Answered 2 years ago by MohandasKVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat happens if this hard drive breaks/formats with files on it? Do they automatically get backed up to a cloud storage or something..

Asked 2 years ago by Harley.

• A:Answer No, it is a local device. It does include backup software, but this has to be configured.

  Answered 2 years ago by AnonymousVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this external drive password protect?

Asked 3 years ago by BPPelota.

• A:Answer Hello BPPelota, Please be informed that the WD My Passport drive is a device tested and designed for Windows and Mac computers for seamless operation. However, you can refer to the mentioned link for more information about the password protection: https://support-en.wd.com/app/answers/detail/a_id/4817 .To know more about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 3 years ago by Western Digital Team

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill 32or 3 TB work with my Dell laptops

Asked 3 years ago by Ally.

• A:Answer Hi, any external hadrive size will work with your laptop.

  Answered 3 years ago by IrvingVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionJust how long is the USB cable?

Asked 4 years ago by Rescuedad.

• A:Answer The USB cable is a short one. Eighteen inches to be exact.

  Answered 4 years ago by CarliVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionMy dell inspiron comes with a usb 2.0 port and 2 usb 3.1 gen ports. will they all work on the WD My Passport backup drive.

Asked 4 years ago by Rosee.

• A:Answer Yes, If you can use the USB 3 port it will transfer data faster.

  Answered 4 years ago by FrequentBestBuyCustomerVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I back up photos from Mac book then back up photos from pc windows 10 or will it be formatted to what ever I plug in first? Thx

Asked 4 years ago by VVvvbbbb.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer Hi VVvvbbbb, Please be informed that the WD My Passport external portable drive comes preformatted in NTFS format for Windows OS, However, you can reformat the drive with macOS supported HFS+J file system or both macOS and Windows supported exFAT file system by using this link: "Reformatting Required for Mac OS Compatibility" https://support-en.wd.com/app/answers/detail/a_id/3879 -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI am wanting to backup the photos on my macbook pro & then wipe the macbook pro clean and do a factory reset. Once i do that, will i be able to continue adding photos to the hard drive or will the hard drive not recognize the computer after factory reset?

Asked 4 years ago by lucy.

• A:Answer Hi lucy, Please be informed that the WD My Passport drive is a plug and play External Portable Hard Drive. Please know that once you transfer photos on the My Passport drive, it will act as a primary backup and you can anytime access the photos from the drive. Need Help? Please see our "'Contact Us" page for information

  Answered 4 years ago by Western Digital Team

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this work with the latest model MacBook Air apple with M1 chip?

Asked 4 years ago by LetsRoll.

• A:Answer Hi Rob, The WD My Passport external hard drive comes pre-formatted for Windows computer. The hard drive can be reformatted in a supported filesystem for Mac OS. Please refer to the link mentioned below for more information. Reformatting Required for Mac OS Compatibility: https://support-en.wd.com/app/answers/detail/a_id/3879 To know more about the drive refer below link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf Need Help? Please see our "'Contact Us" page for information

  Answered 4 years ago by Western Digital Team

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it have a power supply? I have my drive but can't locate the power supply.

Asked 5 years ago by Dawnd.

• A:Answer You shouldn’t need a power supply since it is a low power usage SSD, it’s just powered by the included USB cable.

  Answered 5 years ago by Chris

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow difficult is it to see what's saved to the Passport?

Asked 5 years ago by Winedad.

• A:Answer I use the File Explorer to open the directory. Can see everything that is on/saved to this item. Just like you would do to see what is on your "C" drive

  Answered 5 years ago by boxcar22

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this work with MacBook Air from 2014? Thanks

Asked 5 years ago by Barb.

• A:Answer Hi Barb, The WD My Passport external hard drive comes pre-formatted for Windows computer. The hard drive can be reformatted in a supported filesystem for Mac OS. Please refer to the link mentioned below for more information. Reformatting Required for Mac OS Compatibility: https://support-en.wd.com/app/answers/detail/a_id/3879 Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionNow that Windows is not fully supporting Windows 7 - Can you back up to this without using the windows back up option?

Asked 5 years ago by Gunny.

• A:Answer Hi Gunny, The WD My Passport Portable can be used to backup the data from the Windows 7 computer and to restore it on Windows 10 computer. The hard drive supports WD Backup software which can be used to backup the data from the computer. Please refer to the link mentioned below for more information. How To Backup Files Using WD Backup: https://support-en.wd.com/app/answers/detail/a_id/3653/kw/wd%20backup Need Help? Please see our "'Contact Us" page for information

  Answered 5 years ago by Western Digital Team

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWill this work with with an i-phone 8+ Will it work with a Windows 10 Home?

Asked 5 years ago by Marizy.

• A:Answer It comes formatted for Windows 10.

  Answered 5 years ago by FLWRDK

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this drive have software that does an auto backup?

Asked 5 years ago by Bertski.

• A:Answer Yes, I have WD Backup Software and Drive Utilities from Western Digital. You can schedule when you want your data backed up with this software. Contact Western Digital and they can download it all for you. I strongly recommend another backup, perhaps Google or the Cloud, because these drives are temperamental..Always good to have 2 backups

  Answered 5 years ago by AnonymousVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this backup my Family Treemaker 2017 on my PC with Windows 10?

Asked 5 years ago by YankeeSal.

• A:Answer Should not be a problem. May just need to format it. Plenary of space.

  Answered 5 years ago by Mikey

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this come with everything to connect to Mac pro

Asked 5 years ago by Artc.

• A:Answer NO it does not come with everything you need. If you have a MAC BOOK PRO the cord to the device is not compatible, you will need a USB-C to USB Adapter.

  Answered 5 years ago by Runester

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this a ssd?

Asked 5 years ago by Kevbown.

• A:Answer NO.... this is physical hard disk drive...just quiet and self powered by USB 3.0

  Answered 5 years ago by MHWA

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)