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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2100 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are satisfied with the Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem's performance and ease of use, frequently praising its straightforward setup and compatibility with various internet providers. However, some users reported issues with the ethernet ports and occasional connection drops. A few also mentioned the modem's size and price as potential drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 2,100 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Multi gig speed capable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasers to get rid of rental fees. Works good so far.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    great modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well, havent had any problems with the router.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Much better than my previous one.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and my speeds are now where they should be!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really made a difference over old modem. Boosted speed .

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this plus the nightwalk router. works great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent modern.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modern is working good so far. No problem yet.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    So far it works great and awesome speed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it works great and getting more than 400mbps speed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace an identical unit which failed a little more than a year after I bought. Just after the warranty expired, of course. I bought a second identical unit because I was happy with the first one until it failed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the product is great. Your business practices are atrocious why you feel you need to sell customers phone numbers and email address while not TECHNICALLY ILLEGAL is very much unethical. While I have no proof. Every time I purchase from best buy I get a barrage of suspected spam calls and emails !!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good modem at the right price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it's been a good modem. I have experienced slight dips in speeds, and disconnect/reconnects, but I'm not sure if that's the modem or my carrier. Honestly, the carrier is the more likely cause. Otherwise, it handles the internet list just fine. Great piece of equipment with the right price.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Ethernet ports

    Rated 2 out of 5 stars

    Netgear Customer Service Is Terrible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good speed, but ports would not work. Customer Service put me on hold twice for 45 minutes and hung up on me the third time and had to start all over. Retiring and setup Aris with no issue at all.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi MovieFan,

      Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.

      Thank you.

  • Rated 4 out of 5 stars

    Loved it until 02/20/20

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Arris Surfboard and got this with high hopes!! It worked slightly better than Arris but on 02/20/20 it started to lose download channels.... I'd reboot and fine for a time. Checked cable company and no issues.,,, Not believing them I plugged Arris back in and everything has been stable since. Will be calling Netgear CS.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Good cable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast and easy installation. Very good cable modem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem the guy was very helpful helping me pick it out, my last one was good for 3 years before it started dyin on me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Night hawk.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My total tech guy came to the house! My total tech guy answered all of my questions! My total tech guy was on time and courteous! My total tech guy made recommendations and was very detailed in how the equipment would work for me in my home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good I like it you should try it. Easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This seams to be a good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought a NETGEAR NightHawk X4s AC3200 Wi-Fi DOCSIS 3.1 Cable Modem/Router from Newegg in California but it came to me from New Jersey with something broken and rattling inside the unit so I sent it back. The unit I bought from BestBuy was in perfect condition and means a lot to me. Thankyou BestBuy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not what I was really shopping for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While not exactly what I had wished for, the sales person indicated that this is what I needed. However with this lack of understanding I was left with having to purchase a WIFI product since I was replacing my XFinity Modem that was WIFI capable. Still this is a very good fit for my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up works well with no issues. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good product overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better than the modern Medacom supplied us with.

    I would recommend this to a friend