Customer Ratings & Reviews

Protect your purchase because things can truly happen unexpectedly

Geek Squad is awesome when it comes to repairing your electronics.

This two year product protection is a nice piece of mind to have.

TL;DR: We bought a service plan on a brand new 55" TV which has been broken/non-functional since approximately 90 days of ownership. Two months later and Geek Squad has failed to repair or replace the set. I would honestly stay away from both this set and Best Buy service plans. You're not getting your money's worth. We bought this TV after our order from Amazon was delivered with a smashed screen. We went with Best Buy as we've had good experiences with them previously, plus I wanted to go ahead and purchase from a local retailer. I picked it up on the day I ordered it online which was nice. Unfortunately the TV worked for about a month and a half, after using it not more than a couple times a week. I purchased the Geek Squad service plan immediately. It took them two weeks to even come look at the set, and even then they didn't show up in person. They called me and diagnosed over the phone. Their diagnosis based on the flashing codes was a bad controller board. They had the board delivered to our house. It then took them 3 weeks to come to our house to replace the part. The agent was nice, but after replacing the board the TV was still broken. Because had to "follow Sony's guidance" he was forced to just go down the line replacing PCB boards in the set until the issue was fixed. He ordered another set of boards and left without scheduling anything, promising a call later that week. The call never came, but the parts did. He showed up unexpectedtly last week on Monday to replace the parts (we are now two months into this saga). Surprise surprise, the parts didn't fix the TV either. Unfortunately "Sony has to make the determination whether we continue by replacing the panel or replacing the whole TV." It's now been over a week and I've received no phone call, no email, no indication whatsoever that Best Buy intends to actually fix this and make good on their service plan.

I definitely recommend getting protection for any electronics.

Haven't use it, but will come in handy if any issue arise.

The Geek Squad is always available when needed! Glad I have this plan

I always get the extended warranty. Good tv so far but you never know

Love using geek squad. The are hassle free and pleasant to work with.

have had nothing wrong with my tv so i have not needed geek squad yet

the best protection ever, always recommend Geek Squad Protection

The Geek Squad couldn't solve the problem. We were there for nearly two hours. But I give them credit for trying.

Always get Geek Squad insurance just in case something goes wrong.

Excellent service and great guys...highly recommend using them

I always get the extra protection to make my purchases secure.

I have not had to use this but I feel better knowing I have it

For the price, this extra protection package is well worth it!

This was so helpful glad I paid the extra money for protection

They do just what they say and truly stand behind the warranty

hope I never have to use this but I am glad I have it available