Customer Ratings & Reviews

It's been almost 2 years but till now I haven't used this service.

Do NOT buy this coverage, it literally covers nothing and is almost impossible to actually use. Instead go with the warranty package from Amazon or Verizon. This only covers issues related to manufacturer defects. After this experience I am no longer a best buy customer.

on what I purchase. I always purchase for electronics and appliances.

Not helpful at all. Bounced questions /problem to mnfg. The product never worked and still is in box because they ibsisted I pay shipping plus restock charge for defective product.

Seems I understand why it’s not that popular, I’ve had nothing but problems with this starting a month after purchase, on a weekly or shorter basis, it’ll turns off by itself, hdmi connections won’t show up, or it won’t turn off or on sometimes, but mostly the volume won’t work… it’s been the worst tv I’ve ever had…

I always get stuck in the middle on whether I should buy protection or not.

BEWARE I purchased a TV 45 DAYS ago. It stopped working. Power cut out. No help from BB as its under manufacturers warranty. BB protection won't kick in until next year.

Awaiting something in writing or e-mail showing what is covered, etc.

I always purchase the store warranty for electronics and appliances.

Not sure if this warranty was worth it! I gladly havint needed to use it yet :)

I haven't had any issues so I haven't had to use the service.

Geek Squad canceled my protection without my knowing. I never canceled it.

We'll see if I ever have to use it. I'll update my experience here.

Called geek squad and asked if screen was a warranty item the lady said yes. Called the number to get it replaced and they said no warranty on the screen. Nothing a little training couldn’t fix.

I have not used this before, but in all honesty the price for my 77 inch A9G Sony was 300$ for 2 year protection plan...Absolutely high priced!

Not sure how this works, but will find out if the tv ever needs service!!

Not sure if buying the Geek Squad protection was worth 15% pf the purchase price.

had geek squad on my tv and they came to my house about 3-4 times and were fixing it supposively but were never able to get it fixed completely so you would think they would replace the whole tv after trying to fix it 3-4 times and just stopped calling and never replaced my tv!

They delivered a clearly broken tv. Cancelled the delivery of a functioning tv twice. Then when finally delivered they didn't send a twam that would mount it. They wanted to schedule 2 weeks out. My black friday purchase won't be fully installed until 2025.

Cancel my order as I never paid for it and don’t want it. Geek squad never showed up yesterday scheduled for 7 am to 1 pm. Wasted half a day and never heard a peep so scrap all dealings with Best Buy.